The Shatzkin Files


Competing with Amazon is not an easy thing to do


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Amazon has three pretty powerful things going for them, and two are entirely their own doing.

Number one: Amazon is, by far, the most book-industry-focused company that is actually active in endeavors much larger than the book business. Barnes & Noble and Ingram are just as focused, but they really don’t go beyond the book business. Google and Apple are, like Amazon, leveraging their book activities into other areas and vice-versa, but they have nowhere near the presence in the book business that Amazon does. (Kobo, which is focused on the book business but has just been bought by a much larger Internet retailer, is still a bit of a wild card in this regard.)

Number two: Amazon executes. Their hardware and software and platforms and content delivery all work just about perfectly. It seems odd to me that, at this relatively late date in the ebook switchover, Amazon is still the only place I can shop for ebooks and see my choices arrayed by (highly granular) subject with the most recently published books on top. (Note to all competitive retailers: please let me know the minute your shopping experience can offer the same thing!)

Number three: Amazon is the runaway market leader in the only two segments of the book business that are growing — ebooks and the online purchasing of print — and they are cleverly leveraging the leadership position they have to make challenging them even more difficult in the future. Their willingness to take losses on some transactions to grow share, on Kindle devices to lock customers into their ecosystem and on eboooks when they can to emphasize they are the low-cost provider, is supported by the wide array of products, in media and far outside, on which they don’t need to sacrifice margin for competitive advantage.

Amazon’s industry focus is natural, since books is where they started (even though books are now a fraction of their business). Their history gives them the presence and the knowledge to be highly disruptive. They know how to go after authors directly (apparently even more effectively than Barnes & Noble, which has been signing up content on a proprietary basis for well over a decade and actually owns a publishing company). They use price as a weapon to sell books, disadvantage competitive retailers online and in stores, and to lock in customer loyalty for print (with their Prime program) and ebooks (with their proprietary Kindle platform).

Amazon’s execution has been a keystone of their success from the very beginning, from their invention (or at least early use) of a database for “discovery” even larger than their supply capabilities (they wanted the customer to know when a book they wanted was no longer available, so they could choose something else), promise dates for delivery that were almost always met, customer service that aggressively solved every problem, and intuitive navigation and execution that did for online retailing what Apple did with hardware and operating software. And when Amazon decided to do hardware, they might not have made anybody forget Steve Jobs, but they have apparently made his company address the Kindle Fire with a pricing response on their iPad.

But none of this would worry the rest of the publishing ecosystem — publishers, retailers, and agents — if it weren’t for the fact that everything in publishing seems to be flowing downhill toward a future where the vast majority of what people read as books is both found and purchased (and often consumed) online.

Actually, there are two more important components to Amazon’s success: their lack of involvement in the most capital-intensive elements of the legacy book business (press runs and returns as a publisher, brick stores as a retailer) and their brilliance at acquiring companies that might have provided platforms to cause them trouble. There have probably been many of those (and they are very graphically represented here) but I can immediately point to three:

* the acqusition of Mobi ten years ago took the one format that could have united the ebook market, then divided between the Palm and Microsoft formats, out of circulation before some other retailer (specifically: Barnes & Noble) could have served the entire marketplace and perhaps made ebooks accelerate many years before the Kindle;

* the acquisition of Lexcycle which gave them Stanza, an ebook platform that was extremely consumer-friendly and cross-platform, which could have constituted a threat to Kindle’s development when the Amazon format was in its infancy;

* the acquisition of The Book Depository, an global onliner retailer of print that had developed technology and logistics that would have made it a great foundation for competing with Amazon for global book sales, which was done at the very time that three major publishers on each side of the Atlantic were investing in competitive retailing enterprises (Bookish in the US and Anobii in the UK).

The Book Depository acquisition was very well timed, coming as it did just as there are signs that the British public would really prefer to buy its books online, that the French (like the rest of Europe, we’re sure) are beginning to seriously enter the digital book future, and that the Swiss are starting to worry about the decline of their brick book business.

It is natural that any player who has made the bet that brick-and-mortar bookstores have a future would be hostile to Amazon. It is becoming increasingly obvious that technology is enabling Amazon not just to persuade book customers to shop with them, but also to buy from them when they’ve shopped elsewhere.

I am entirely sympathetic with Tim O’Reilly’s admonition that we should “buy where we shop”. Note that Tim made this point almost a decade ago, when the suggestion being made by me (among others) that bookstores were seriously threatened by digital change was dismissed by most people in the industry.

But it being right doesn’t make it so.

Publishers have a valuable proposition to offer authors as long as Amazon is one of a diversified set of paths to the purchasing consumer. In today’s world, where print is still 70% of the sales of even most straight text books and most of the print is still sold in stores, an author who has the opportunity to work with a regular publisher makes real a sacrifice of market exposure to work directly with Amazon. Even if Amazon were to eschew its Kindle-only insistence on ebooks for titles it signs directly through its imprints (and we hear rumors from the deal-making world that they might on a selective basis), Amazon would still have a great challenge getting exposure for one of its titles through brick outlets. (Some research by Laura Hazard Owen documents the difficulty they’ve had with that so far.) And one important thing Amazon hasn’t learned from its experience is how to meter inventory into stores to maximize marketing exposure but keep returns manageable.

But the publishers’ advantage here has a shelf life. For online sales, individual authors are becoming persuaded that Amazon gets them more than the other outlets combined. Barry Eisler has expressed great satisfaction with his Amazon-only sales. Another author, Robert Niles, reports that Amazon far outsells all the other ebook retailers for his self-published work and thinks it is because Amazon promotes the self-published author more effectively.

When you read through this thread from Amazon’s online forum among authors discussing what happens when the retailer picks one of their books for a price promotion, you get a sense of the excitement they generate through the sales they can create with tools which are uniquely at their disposal.

What that probably means is that more and more authors will be available exclusively through Kindle, some because an Amazon imprint signed them and others because they don’t bother to put their books up on other sites for paltry sales. If that happens, Amazon’s natural advantages just grow.

Although Anobii’s founding CEO, Matteo Berlucchi, tells an imaginative and persuasive story about converting the social aspect of books into a commercial proposition (which has been the effort of independent start-up Copia for the past year), I think the challenge for them and for Bookish, the US version of a publisher-sponsored online book retailer, is steep. The problem for them is the same as B&N’s; Amazon brings resources and ammunition to this competition that stem from a much bigger base than the book business alone. They can use books as loss-leaders to sell more movies or computers or groceries. (By the way, this is exactly what brick book retailers coped with competing for bestseller business with mass merchants who could sacrifice margin on books that brought people into their store because they could make it up on other items.)

There is really only one way for publishers to compete with Amazon for authors in the future and that’s to find book customers Amazon doesn’t have, either by working through other retailers or by creating direct publisher-to-customer contact. The percentage of sales which go to Amazon is the single most important barometer of a book publishing company’s future. Of course, every publisher wants to make their Amazon sales grow. Their challenge is to make other sales grow faster.

Of course, the retailers are a critical focus for us at Digital Book World at the Sheraton in New York, January 23-25. We’ll have presentations from Amazon, B&N, Kobo, Google, Bookish, Anobii, Copia, and from some independent booksellers. We’ll have a panel of players talking about creating new markets, globally and locally. And we’ll have publishers talking about creating communities in genres and in topics, building their capabilities to talk directly to their customers without an intermediary’s help. 

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  • http://www.the-digital-reader.com Nate

    Amazon bought Mobipocket in 2005, 6 years ago.

  • Chris

    Mike, I’m pretty sure Kindleboards is independent ie, not owned by Amazon.

    • /blog Mike Shatzkin

      Thanks. Didn’t know that.

      Mike

  • http://mindtherant.blogspot.com/ MindTheRant

    Mike —

    I guess you put this meditation on Amazon to bed too late to include the online vendor’s latest dagger in the heart of brick-and-mortar stores: Tricia Duryee reports in today’s All Things D section of the Wall Street Journal that Amazon is offering $5 to shoppers who use the retailer’s price comparison app to price-check an item in a store and then buy it on Amazon instead.  Read all about it: http://dthin.gs/vtT1p4

    — Dick Hartzell

    • /blog Mike Shatzkin

      Yup. Too late. But it fits right in, doesn’t it?

      Mike

  • http://www.facebook.com/people/Kare-Christine-Anderson/100000521862131 Kare Christine Anderson

    Your coverage of the rapidly evolving world of publishing is so cutting edge, pithy and understandable even to avid newbie authors like me. What a tremendous service  your offer Mike….. and no, other readers here, I am not Mike’s mom or employee :-)

    • /blog Mike Shatzkin

      I like hearing that. Thanks very much.

      Mike

  • http://twitter.com/Books4Spain Rod Younger

    Mike – this
    is an excellent analysis of Amazons strengths (many!) and weaknesses (few) and
    the threat it poses not only to other retailers, both online and bricks and
    mortar, but also publishers.

     

    There is
    much debate on both sides of the pond about how to compete with Amazon.  Barnes & Noble are doing an admirable job
    in the US
    while Waterstones are trying to re-inventing themselves as a “local” bookshop.

     

    Nevertheless, it is an irrefutable fact that
    increasing numbers of consumers are buying books online – whether physical
    books or ebooks, as a recent KPMG survey confirms and that the market share of
    online sales will continue to rise.  As far as traditional brick &
    mortar bookshops are concerned, a good bricks &
    mortar bookshop should continue to attract customers provided they meet the
    following 3 key success factors:

    · 
    Location, location and location;

    · 
    Quality of products, i.e. book selection; and

    · 
    Knowledge and experience of staff.

    It is clear
    that chains such as Barnes & Noble or Waterstones do, or should be able to,
    possess or create these factors.  What is
    less clear is whether many traditional independent bricks & mortar bookshops
    can do the same – they need all three to at least have a chance of surviving
    the double whammy of internet retailers and the attempted revival by the
    leading chains (and not forgetting deep discounting of best sellers by
    supermarkets).

     

    However, the internet enables an independent bookshop to
    address the three key success factors, and more, with much lower overheads than
    operating one or more physical stores. 

     

    From my experience over the last year of developing
    Books4Spain (www.books4spain.com) it
    appears to me that publishers are beginning to grasp the internet nettle via a
    number of initiatives to raise their profile and that of their authors.  However, I see less “movement” from
    independent bookshops – sure many have websites and no doubt attract a loyal
    following but I see very few that are seriously developing their internet
    presence with innovative websites, value added content etc. which are designed
    to attract and engage customers.  It seems
    to me that it’s more of the fact that “the internet is there so we had better
    have a presence but lets not undermine our physical store”

     

    A good example of this thinking is the UK Booksellers
    Association whingeing on about how the government should protect independent
    bookshops from online retailers.  Please –
    since when is it the UK
    government’s role in recent history to control, assist or directly influence
    the book retail trade (the Net Book Agreement was abolished many years ago).  They should be looking at ways to help their
    members compete more effectively with online bookshops such as Amazon.

     

    I established Books4Spain not only in response
    to the
    explosive growth in online mass market ‘soulless’ book retailers, such as
    Amazon (and Waterstones for that matter) but also to the continuing decline of
    the traditional independent bookshop with knowledgeable staff and an
    interesting collection of books.  It meets a number of key criteria which
    I believe are vital for success in competing against Amazon:

    A user friendly site which has been designed to re-create the experience,
    attractions and benefits of a traditional bricks & mortar independent
    bookshop;
    Specialisation
    – in this case “local” = Spain;
    Books which
    have been classified and categorised correctly (or is the word
    “curated”!) to enable customers to find relevant books easily and
    quickly whilst also drawing them into a browsing experience;
    An interesting
    selection of books, e.g. modern best selling Spanish writers in
    translation; and
    Added value
    information such as Book Reviews by people knowledgeable in the subject
    area, e.g. Wine, Flamenco, Food etc.

    All with the added convenience afforded by the Internet.
     So from our perspective we have very low overheads which enables us to
    focus on customer service and identifying and curating relevant books whilst
    giving us global reach.

     

    We are getting very good feedback from users, publishers and
    authors – the last two being as keen as The Booksellers Association and James
    Daunt of Waterstones to try and break Amazon’s dominance and aggressive
    discounting of mass market books.

     

    In summary, while I think independent bricks & mortar
    bookshops do have a future, only a small number will survive the onslaught of
    the Internet giants such as Amazon and I believe to do so effectively they need
    to embrace the Internet and use it to their advantage.  

     

    However, for James Daunt of Waterstones to complain
    vehemently about a highly successful company that is successful precisely
    because they provide customers with an excellent service, albeit a
    “soulless” experience, and to call Amazon a ruthless, money making
    devil and the consumer’s enemy (they did lose hundreds of millions of dollars
    for many years) is to me a sign of jealousy and fear, an insult to consumers
    and an implicit acknowledgement of past failures to develop successful
    strategies to cope with the growth of online shopping and Amazon in particular.

     

     

    Rod Younger

    Founder of Books4Spain (www.books4spain.com)

  • Dennis Greig

    Excellent piece. Some brick bookshops won’t even place
    customers’ orders with a ‘small’ publisher selling directly to the market in paper or digital  formats.  Amazon, Google and Apple are driving the hearse for conventional publishers, distributors and booksellers. It may not be long until the brick bookshop becomes a mausoleum, a tourist attraction
    or part of some ‘living’ museum. Bookshop-focus is on survival accountancy but not the customer, why waut three or four weeks for a paper copy when the AGA (Amazon, Google, Apple) delivers in a few minutes or days.

    Dennis Greig

    • /blog Mike Shatzkin

      Let’s not tar all indie bookshops with the same brush. Many will work hard to get you the book you want, although they’re called on to do that much less frequently than they were years ago.

      Mike

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  • Susan Ruszala

    Mike, you forget something else Amazon has–brand recognition of the Kindle. I’m reminded of this so much this holiday season–this is the first year friends have said to me, “Kindle or Kindle Fire? My child really wants one”. The price point for either device is low enough that parents can easily purchase this for a child or each child in the family (vs. the iPad), plus the primacy of reading (vs. gaming) on the Kindle makes for a feel-good purchase as well.

    • /blog Mike Shatzkin

      Susan, that’s a good point. It came up in a discussion I had the other day with an analyst who thinks he sees that Kindle is outselling Nook substantially at the mass merchants. He and I were trying to dissect why that might be true. My point was that Kindle has much bigger brand recognition than Nook; it’s been around longer and far more people have one as far as I can tell. It’s a big advantage.

      Mike

  • Joel Haas

    I have a NOOKColor (1st edition) a Kindle FIRE and a Kindle 3G.  The NOOKcolor is very good and I certainly prefer it to the Kindle 3G for reading.  But that’s it.  Amazon makes it easy to buy all sorts of things on the FIRE.  Books, movies, TV, stream my music, etc.  I predict the problem is that the very thing that gives B&N the ability to even compete with the Kindle is what will be its demise–it does not sell me anything much but books.  I think the gray scale ereaders like SONY and Kindle, etc will become very inexpensive and be used pretty much as just readers–for which Amazon or whoever, can still charge the same amount for an ebook as on the FIRE.  I have read one of the “lending” books on the FIRE this month.  I can check out books from the local public library with Amazon now.  An overlooked factor is the difference between what Amazon offers with “Prime” and B&N offers with “membership.”  I just got a reminder from B&N to renew my membership, but I won’t.  Why?  Because all the discounts offered are always on paper books or non electronic goods.  Amazon does the opposite.  I feel like $79/year for shipping all sort of items and watching an  amazing selection of free video AND a daily deal on an ebook and a one book  a month free loan, far outweighs what B&N offers me.  I  found the web browsing easier on the FIRE than the NOOK.  And Amazon offers a number of free apps.  I have never bought any extra apps from B&N because all of them seem to cost money and a good bit, too, by comparison.  I went to the Amazon app store and there were a lot of free ones and that meant I was exposed to some that were inexpensive and I bought several of those, too.

    When Amazon/B&N/Kobo put microphones and small video cameras they can promote face to face video/Skype style book clubs, discussion groups and so on, selling even more stuff.  

    • /blog Mike Shatzkin

      Thanks for the observations. There aren’t a lot of people who are really sampling both Amazon and B&N ecosystems.

      Mike

  • http://www.kevinomclaughlin.com Kevin McLaughlin

    Mike, I enjoyed the article a great deal. However, I wonder about your final conclusions. In fact, I disagree with them completely.  😉

    You sum things up by stating that:

    There is really only one way for publishers to compete with Amazon for authors in the future and that’s to find book customers Amazon doesn’t have, either by working through other retailers or by creating direct publisher-to-customer contact. 

    I don’t believe that’s a viable strategy. Amazon has market dominance; competition will undoubtedly appear, but that dominance is not going to go away any time soon. And it seems not unlikely that B&N could ramp up their own publishing arm (they’ve had one much longer than Amazon) and start doing the same thing. Which would push publishers out of the second biggest market as well.

    That’s not the answer.

    Amazon already gave publishers the answer.

    When two companies are competing for suppliers (which is what we’re talking about, here), the company which wins is the one which offers the best terms. Companies can also co-exist side by side by offering terms to suppliers which are more or less equal in value/benefit.

    To win, publishers need to compete, not for readers, but for authors. Publishers need to change contract terms to match what Amazon is providing. I guarantee you that a number of smart smaller publishers are gearing up to do precisely that. Some already are. The publishers who thrive in this new environment will be the ones who treat their suppliers the best. Amazon has set the gold standard for supplier treatment, and publishers stand to hemorrhage writers as a result, unless they make substantial changes.

    Failing to treat your suppliers by industry standards is a death knell for a company. Amazon’s publishing arms just set the new industry standard. Publishing companies whose terms fall too far short of that mark will find themselves in a heap of trouble.

    • /blog Mike Shatzkin

      Kevin, I don’t disagree that publishers should up their royalties. For a number of reasons. And I’ll write about that pretty soon.

      But, ultimately, they can’t match Amazon’s percentages because they still need to account for Amazon’s cut on a large number of sales. Publishers must beat Amazon by selling more outside Amazon than Amazon can. There is no avoiding that.

      So for what you said and what I said, I’d say “both”, not one or the other.
      Mike

      • http://www.kevinomclaughlin.com Kevin McLaughlin

        The precise terms of Amazon’s agreements with writers are not terribly well known yet. We do have Barry Eisler saying that the royalty was “almost as high” as he got using KDP to self publish (70% of cover). “Almost as high” is vague – does that mean 65%? 60%? 50%? No idea. At a rough guess, I don’t believe he would have said “almost as much” if it was under 50%, so I’m operating under the assumption that Amazon is paying authors half the cover price on sales.

        That’s a lot. But then, Ridan is doing that as well. They’re a small publisher. They pay no advances. But none of their books have failed to make their respective genre bestseller lists. NONE of them. That’s a remarkable record for this industry. Between the 50% of cover price they offer in royalties, the massive success of their marketing dept., the “leave whenever you don’t feel we’re doing well enough for you” contracts they offer to writers, and the stellar customers service they offer to their supply chain, Ridan is sucking big name (within the genre, at least) talent away from major publishers.

        If it was just Amazon, we could suggest they can only afford it because they sell the book as well.

        But then there’s this small press who was offering terms arguably better than Amazon’s. And they’re thriving. So I’m not sure the “only Amazon can do that” argument holds water.

        In fact, I’d wager there are a number of hungry small publishers getting ready to do more or less the same thing Amazon and Ridan already are. And guess who the hot publishers are going to be, in ten years?

        Bottom line, sorry, but authors as a whole really don’t care if any particular publisher survives this little mess or not. There will be plenty who do for us to work with.

        Publishers which insist on trying to change contracts unilaterally after they’ve been signed, publishers which insist on draconian non-compete clauses, publishers which think paying less than half what their competitors do to the suppliers essential to their business, publishers which don’t reply to submissions, or reply two years after the submission – on and on and on, the examples of disrespect have piled up over the last few years.

        See, it’s not just about the money. It’s also about respect for the people you’re doing business with.

        And about writers now having alternatives. For the first time in a very long time, writers can walk from a contract and still be relatively assured of making money on their work. That’s power. It’s a power which was once exclusive to publishers, but no longer. THAT is the game changer here. It’s something that Amazon has recognized in their contracts, which Ridan has recognized in dealing with their suppliers. It’s something which, in general, big publishing has not picked up on yet.

        I sincerely hope they do. But if they don’t, I have no doubt there will be other publishers who do, waiting to pick up their roles when they fall.

      • /blog Mike Shatzkin

        In the largest sense, I don’t disagree much with what you wrote, except to the degree that one might interpret these slights on authors to be universal behavior by major publishers. I don’t think it is.

        But…

        My understanding is that Amazon pays 35% of selling price to the authors they publish (as opposed to the 70% you can get by following the rules on KDP.) That 35% is equivalent to 50% from an agency publisher (if an agency publisher were to give you 50%.) But it also means giving up the print sale, or at least most of it. The agency publisher gives you that, so they can “compete” at less than 50% royalty.

        I find it hard to understand exactly how Ridan could pay 50% of *cover price *, since they’d be selling Amazon at wholesale at 50% or more OFF of cover price. And if they’re paying 50% of what they *receive*, then you can’t compare to Big Six (who get 70% rather than 50%) nor with Amazon (who are paying based on the customer spend.)

        I agree that royalties have to go up and that the ability to sign authors is the critical survival question for publishers in the years to come.
        Mike

      • /blog Mike Shatzkin

        In the largest sense, I don’t disagree much with what you wrote, except to the degree that one might interpret these slights on authors to be universal behavior by major publishers. I don’t think it is.

        But…

        My understanding is that Amazon pays 35% of selling price to the authors they publish (as opposed to the 70% you can get by following the rules on KDP.) That 35% is equivalent to 50% from an agency publisher (if an agency publisher were to give you 50%.) But it also means giving up the print sale, or at least most of it. The agency publisher gives you that, so they can “compete” at less than 50% royalty.

        I find it hard to understand exactly how Ridan could pay 50% of *cover price *, since they’d be selling Amazon at wholesale at 50% or more OFF of cover price. And if they’re paying 50% of what they *receive*, then you can’t compare to Big Six (who get 70% rather than 50%) nor with Amazon (who are paying based on the customer spend.)

        I agree that royalties have to go up and that the ability to sign authors is the critical survival question for publishers in the years to come.
        Mike

      • http://www.kevinomclaughlin.com Kevin McLaughlin

        Even if Amazon is only giving their authors 35% of list price (50% net), that’s twice what most large publishers are paying. I’m curious what your source is for that, though, as it doesn’t match the (admittedly vague) information I’ve gotten elsewhere. Half what Eisler makes through KDP doesn’t seem like “almost”, for example.

        Also, Amazon is still the largest retailer of print books in the US. So while you’re giving up a chunk of the print retail market (which is diminishing rapidly for fiction, which is mostly what Amazon is publishing), you’re not giving up anywhere near all of it. B&N.com, as well, carries Amazon-published print books, so that growing market is still available. In short, as bookstores continue to close, and online retail picks up the slack in print sales, the market percentage Amazon’s print books will hit continues to grow.

        The venues they are not in are the ones which are *dying out*. If it’s not already true, within a year I suspect Amazon print books will hit over half of the remaining print market, because over half the remaining print market will be online.

        (Re Ridan – they offer 70% of net, or about 50% of the list price, for their ebook sales. I suspect but cannot confirm that Amazon’s publishing arms offer something similar. I think I confused the issue when I used the word “cover” to refer to an ebook – sorry about that!)

      • /blog Mike Shatzkin

        70% of net from Ridan is probably *35%* of the “list price”.

        I believe it is pretty common knowledge among people who have been selling to Amazon publishing that 35% is the standard royalty. I can’t cite a source (for a variety of reasons.) They do not offer KDP (70%) terms when they’re paying an advance. And they also want a Kindle exclusive when they’re paying an advance.

        And while it is true that Amazon.com and BN.com sell a lot of print books, without store display you’re missing a lot of merchandising that still counts. It might not count in 2017, but it sure does in 2011 and 2012. You’ll sell fewer ebooks and fewer print books online without that promotion. Have you noticed the stories in the past couple of days of indies who are returning their Marshall Cavendish books because Amazon bought the company?

        I think I covered the fact that the sales opportunities Amazon handles well are the growing parts. Their position strengthens over time. There’s no disagreement on that.

        Mike

      • http://www.kevinomclaughlin.com Kevin McLaughlin

        “The Author gets 70% Ridan keeps 30%” – a quote from the owner of Ridan. Retailer gives them 70% of list price. Author gets 70% of that, or about 50% of list price. Well publicized information, Mike. It’s an outstanding business model, and they’re doing very well with it.

        The merchandising loss from not being in brick bookstores is a tradeoff, no argument. But for most books, print merchandising is very limited both in scope and in duration. Losing three months of spine-out shelf time at a couple hundred B&Ns is not going to be the end of the world for most books.

      • /blog Mike Shatzkin

        Kevin, the “claim” that Ridan gets 70% of the list price has no “evidence”. I don’t doubt what you put in quotes; I doubt what you claim that is *not* in quotes. Maybe Ridan does KDP (to get 70%) — not sure if that is legit — but that would require them to participate in library lending, for example. Most likely Ridan sells to them on wholesale terms (as I understand it, every publisher *except* the Big Six *must* sell to Amazon on wholesale terms) so they’re giving the author 70% of 50%, or 35% of suggested retail.
        For the most part, the books that are spine out at 200 B&Ns are also not books that will sell a ton of ebooks either.

        Mike

      • Chris

        Continued at top of page…!!!

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  • Chris

    Kindle Direct Publishing Select Fund:

    https://kdp.amazon.com/self-publishing/KDPSelect

  • Chris

    Mike, I think Ridan does in fact use KDP.

    Kevin, I think I read somewhere (over at Konrath’s, maybe) that the split is 35% on the standalone Amazon deals.

    Further to your comments, Mike. I don’t think the print side matters anymore to most authors. Why? Simply because, by and large, the authors that we are talking about here would never move significant numbers of print copies.

    There is absolutely no point in signing with a big publishing house if you are unable to shift large volumes through bricks and mortar… sadly, this is the case (and always has been) for just about every single author ever published in the entire history of publishing!

    • /blog Mike Shatzkin

      Chris, anybody who can sell lots of ebooks can sell lots of print books. Today.

      That doesn’t mean that every author that was launched by a legacy print publisher who failed will fail if they launch again as a primarily digital author. There’s a huge random chance element at play here (which Joe Konrath clearly acknowledges some of the time) and the same book coming out at a different time can have a different result.

      But if you sell a lot of ebooks and have no print in stores, chances are it is costing you and perhaps costing you more than half your potential sales. Or more.

      I take that on faith. (No evidence.) But so would anybody with a contrary point of view.

      Mike

      • Chris

        The problem is the revenue per sale, Mike.

        You know as well as I do that having books in stores doesn’t necessarily translate as having unit sales.

        Most of the time it amounts to distributor bills and returns.

        I agree that you can sell print book today if you are shifting ebooks … but unless you can even obtain a huge print distribution then what is the point?

        Again, then you have the bloody returns problem!

        Fact is most authors are never going to earn out what with run costs, distribution discount and returns.

        I think I would probably like to revisit this topic (ie the value  of print publishing by the successful ebook novelist) after John Locke has his shot at the title.

        That said, I don’t think we are ever going to get the true data that comes out of John’s experiment.

        Personally, I think his run at mainstream will result in very little nett revenue. As for emotional costs/revenue… well, I think that will be a negative ROI. The print channel just sucks on all levels as far as time management and pointless phone/email engagement is concerned.

        But again, there would only be a very, very, very small percentage of authors that could make print work for them. With or without a publisher.

        I trust your judgment on this stuff, Mike, but seriously, name half a dozen digital only authors in Amazon’s top 100 who could transition their online success into significant print sales.

        Better yet, make that significant nett revenue.

      • /blog Mike Shatzkin

        When I say an author is losing print sales in stores, I don’t make the leap that means the author should, on his or her own, try to get them.

        I think somebody could make a nice little business of publishing the print versions of those books on a royalty basis. The authors would also benefit from increased digital sales from additional exposure. It would make a lot of sense as an adjunct business for a bookstore that already owns an Espresso machine. Go for standard trim sizes, make a deal for press runs when you need them and set up with a distributor for everything else. There will be more and more books that will benefit from the treatment.

        The business won’t last 10 years, but it could be very low-risk cash flow for a while.

        Mike

  • Frank ruscica

    Re: Publishers must beat Amazon by selling more outside Amazon than Amazon can

    I have developed a business plan for an online market that will facilitate the buying and selling of
    advertisement spaces on single-author blogs (e.g., blogs that
    feature installments of serial novels).  The market will feature two
    virtual currencies that are complementary.  Use of these currencies
    can be expected to attract cash buyers to the market.

    Benefits for bloggers who use the market:

    * a better way than LinkedIn to engage and improve their
    professional network (70% of all jobs are secured via
    professional contacts, according to the U.S. Bureau of Labor
    Statistics; LinkedIn reports having 135M+ users as of November
    3, 2011) * a better way to attract buyers of blog-ad space who pay with
    cash

    A key benefit for readers (e.g., of
    serial fiction): a better source of ratings by other readers than
    Amazon.com.

    All told, then, a better way than AMZN for “startup” writers to gain distribution, and then generate income.  

    Imho. :-)

    How to make it expensive for AMZN et al. to poach the promising startups?  

    Couple the market with a variant of Alloy Entertainment.

    From an August 28, 2011 article in The New York Times:

    “Scan the credits of
    a prime-time television drama series with a teenage girl
    protagonist and you’re bound to see the name Leslie
    Morgenstein, chief executive of Alloy Entertainment. He
    may not have his own Wikipedia entry, but over the last
    10 years he has transformed Alloy, which packages
    teenage book series like ‘Sweet Valley High’ and ‘Sisterhood of the Traveling Pants,’ into a prolific
    producer of television series adapted from the company’s
    books.

    . . . The company hires a writer to execute a series,
    often under a pen name. Story creation is a
    collaboration among executives and the writer, who cedes
    ownership of the results to Alloy.”

    Details at http://novel.OpportuniTV.com.

    Thoughts?  Questions?

    Best,

    Addenda:

    I have filed a provisional
    application to patent the price mechanism that is central to the market.

    The plan has been praised by analysts at Microsoft, Amazon and top VC firm Draper Fisher Jurvetson.

    • Frank Ruscica

      The Alloy variant will publish serial novels that showcase high-performing participants in the market . . .

    • /blog Mike Shatzkin

      I’m letting this commercial stand. This once. I have deleted prior attempts and I’ll delete all subsequent attempts.

      I am personally skeptical that there is any practical merit to what you propose.

      Mike

      • Frank Ruscica

        Well, not really a commercial.  I just can’t disentangle my point from my work (i.e., the work best illustrates/substantiates the point).

        Re: your skepticism, feel free to review the info at the link and then ask as many specific questions as you like.

        Within reason. :-)

        Best,

      • /blog Mike Shatzkin

        Yes, a commercial. I gave it five minutes and read through 20 or 25 pages of your text. I still don’t even know what you’re selling.

        That’s all the time you get. Better luck elsewhere, but I feel a responsibility to the people who read my blog, particularly on the comment string. They’re my most attentive and loyal readers.

        Mike

      • Frank Ruscica

        Well, people don’t really care about features, they care about benefits.  So the opening pages preview key benefits–job creation and customized education–and support the claims the way any business case does: by citing relevant business activity (e.g., a big-ticket acquisition by News Corp.) and findings of top researchers and analysts. 

        Can you be specific about where I am losing you?

        Best,

      • Frank Ruscica

        The opening pages after the epigraph, that is . . .

        The market-centered professional network is foundational for establishing what Clayton Christensen calls “the eBay of customized education” . . .

        Best,

      • Frank Ruscica

        A final clarification, before I go offline for a while: I’m open-sourcing 95% of a serious biz plan–a plan that the publishing industry can almost surely learn from (e.g., by hiring you).  Will I benefit from people like you acting on the insights I’m sharing?  Of course.  So what?  I earned my piece.  At worst, I’m guilty of AMZN-style generosity. 😉

      • Chris

        Frank… 

        Too much, already.

      • Frank Ruscica

        What should start to dawn on you as you review the info is that my work speaks directly to your conviction that publishers must build communities around offerings that superset books.

        E.g., from http://www.idealog.com/blog/publishers-brands-and-the-change-to-b2c:

        “Random House built a vertical in travel earlier in the decade,
        developing business models out of a critical mass of content that went
        beyond simply selling books. That, and the efforts at Random and other
        big houses to build communities around genres, is a start. But a lot
        more development of this kind is going to be needed to replace the
        marketing clout being lost as the old channels to consumers wither in
        the months and years to come.”

        Consistent with your thinking, my variant of publisher-to-be is nested within a larger, markets-centered model for building a variant of  community: a professional network.

      • /blog Mike Shatzkin

        Blame my short attention span for not getting what it is all about. I am triangulating to the point, which would seem to be that somebody who has or wants a professional network can benefit by publishing through a platform you’ve created.

        If that’s the case, consider the information conveyed. Repeating back to me what I said and saying you agree with it and have the product that addresses the problem is, admittedly relevant, but a commercial.

        Mike

  • http://mindtherant.blogspot.com/ MindTheRant

    Mike —

    When it comes to the decline of print sales in brick stores I’m curious to know whether you think the evident militancy of 1) current and aspiring self-published authors as expressed on sites like http://www.thepassivevoice.com and 2) the body of ebook consumers who vocally (usually in the form of negative online reviews) refuse to pay more than $9.99 for an ebook (pointing to the lower cost of ebook distribution over print books) is accelerating the print doomsday timetable.

    Are these two groups growing — and exerting a growing influence on readers who are still on the ebook fence — or are they simply background noise to the gradual, ineluctable trend toward an all ebook universe?

    I should mention that I believe these two groups share an outsized contempt for printed books that, in the case of aspiring and self-published authors, anyway, means they’re happy to forgo print sales, however large they may still be, because it typically means relying on a legacy publisher to get them.  (I also wonder whether legacy publishers are capable of squelching this hostility even if they were willing to offer higher royalties.)

    What do you think?

    — Dick Hartzell

    • /blog Mike Shatzkin

      You have me wandering into an area of total conjecture, because there really are no solid facts to support or refute my opinion. But my opinion is that:

      1. most aspiring authors would very much like to see their work in print; 2. the price militants are a highly vocal minority (for this there *is *evidence:
      the substantial number of ebooks being sold at $9.99 and above); but, 3. in general, prices *will* come down because of the laws of supply and demand. There will ultimately be lots more content to choose from and that will engender pricing pressure.

      Does that answer your question?

      Mike

  • Hilda Baquero

    Hi, Mike. I have been searching for the New York address of Amazon New York publishing offices. Would you by any chance know where they are located? I would really appreciate it. Thanks if you can help.

    • /blog Mike Shatzkin

      Hilda, I had to do a bit of calling around to find out. But I did.

      Apparently, as of *next* Monday (February 13, 2012), they will be at:

      276 Fifth Ave.
      Suite 1007
      New York, N.Y. 10001

      I guess I should say “welcome to the full service blog: The Shatzkin Files!”
      Mike

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  • http://pulse.yahoo.com/_ISUWNXCXEL73AB6AI7Z4FAKE6I Ice-P

    I recently visited B&N to purchase a hard-copy book through one of their “Marketplace” affiliates in which they team up with individual booksellers to offer titles they themselves don’t carry or, in many cases, a used copy which is cheaper than the new copy B&N may have in its own inventory. I’m sure that the strategy is to offer the customer a broader selection and choice to purchase a new copy or a used copy while still making money even if the copy is used. Also, B&N has made it “convenient” for the customer to order directly from B&N instead of the “Marketplace” affiliate so as to facilitate the process (I assume). Some of these affiliates are small businesses that may or may not accept credit cards while B&N’s ordering facility can handle about any kind of transaction.

    This particular transaction was frustrating because I never received the book. B&N notified me that they were issuing a refund which turned out to be less than the original cost of the book and they wouldn’t refund the shipping charge. When I contacted B&N they referred me to their “Marketplace” seller because they couldn’t explain the decision to issue me a parital refund. Needless to say I’m waiting to hear from the “Marketplace” seller which may or may not happen. B&N obviously has no control over the business dealings of their “Marketplace” sellers which pretty much leaves the customer high and dry if there is a problem. In other words, B&N makes no effort to fix the problem and steers the customer to their affiliate who may or may not actually fix it. 

    I don’t know B&N’s strategy for partnering with individual booksellers unless they see it as a “convenience” for their customers, allowing them to find used books or remaindered copies that are cheaper than what B&N sells them for. I would imagine that B&N charges their “Marketplace” seller to list books on their site plus a selling fee, sort of like an online auction business like eBay. Unless B&N can be held accountable for the transaction this new venture of theirs will ultimately fail because disassatisifed customers will take their business elsewhere. 

    • /blog Mike Shatzkin

      Now, that doesn’t sound good at all. From the facts you’ve described, I can’t imagine B&N management could be happy with the treatment you’ve gotten. I don’t know their Marketplace policies, but you’re right that this is customer service that is not likely to make friends.

      Mike

      • http://pulse.yahoo.com/_ISUWNXCXEL73AB6AI7Z4FAKE6I Ice-P

        Hi Mike,

        My wife reminded me that Amazon has a similar type marketplace in which they also use third-party vendors. However, you would think that B&N should know better.

      • /blog Mike Shatzkin

        Indeed they do. Amazon runs 3rd party marketplaces as a principal piece of their business. I would think you wouldn’t have the same problem with Amazon.

        Mike

    • /blog Mike Shatzkin

      I did a little investigating and I’m told “that’s how marketplaces work”. The failure to refund shipping is apparently pretty standard. Not being much of a shopper, I didn’t know that, but I believe my source knows what s/he is talking about.

      Mike

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  • Protea Digital

    A great deal more can be done than just unique products and books. Because really, strong branding is what is saving small e-commerce companies and publishers. Let us be honest, Amazon is no literary authority! Niche markets and expertise are what drive customers. We wrote a white paper about this same problem, if anyone wants to read more! http://www.proteadigital.com/resources-2

    • http://idealog.com/blog Mike Shatzkin

      Niche markets, which we call “verticals”, are at the core of the advice to general publishers being offered from this spot for many years. There are some suggestions in your little white paper that could be of value to some publishers, so I’ll let the promotional use of the comments string stand. But if you’re serious about going after the book publisher market, you should get in touch with us outside the blog to learn about the promotional opportunities for you at our Marketing Conference on September 26!

      Mike