Cool-er Reader

A context in which to evaluate ebook strategies


This post is part of a growing set initiated by the Sourcebooks experiment holding back an ebook from simultaneous publication with an upcoming hardcover. It is the second (link to the first below) and will be followed by at least one more, as the conclusion of this post makes clear.

To talk sensibly about the Sourcebooks experiment with Bran Hambric, we need to sketch out some context. Trying to provide it will be the objective of this post. A couple of caveats before we begin:

We are talking here about narrative fiction and non-fiction: books that don’t need illustration or design-intensity to get their content across.

And we are talking about books intended for general audiences: trade books.

The first caveat matters because it describes the technical challenges of presenting the content and the second because it defines the commercial parameters for all the players (and the players will be the subject of a subsequent post.) Content that is delivered to more structured and organized markets, such as we see in academia or corporations, has a very different set of commercial realities.

There will eventually prove to be four distinct stages of ebook adoption, and what makes sense for all the players will change as we move from one to another. The four stages are vision, establishment, transition, and the new marketplace.

The first stage, vision, which started in the late 1990s, will be seen to have ended when the Kindle was launched in November of 2007. This was when ebooks attained a minimal market, substantially less than 1% of total trade sales. In that stage, we had the development of the ePub standard, which could be a permanently useful efficiency for the market. We also had the establishment of basic terms of trade, giving intermediaries approximately the same margins based on the publishers’ suggested retail price that they have had in the physical print-book world. (In my opinion, that will not prove to be so helpful.) Author royalties in publishing’s Big Leagues seem to have settled at either 15% of the publisher’s suggested retail or 25% of the publisher’s revenue, another formula that will be challenged by market forces. We have learned a lot about the futility and frustration surrounding DRM. And publishers have tried to establish ebook pricing that tracks the printed book availability at any time, generally listing the ebook at about the same or a buck or two cheaper than the lowest-priced print edition available.

The second stage, establishment, started with the Kindle. This is when ebooks are much more obviously headed for their ultimate central position in consumer trade book publishing. Ebooks are moving from making a negligible commercial contribution to each book to measureable value, a shift which could be said to have occurred. Many major books are now getting nearly half their Amazon sales from Kindle and other ebook sales are growing as well. Publishers are seeing ebook sales that have tripled as a percentage of their total sales in the past 12-to-18 months. In this stage we are also seeing — and will see more — new players enter the game. Amazon’s device play was followed by software launches from Apple (more than one, including Amazon, from the App Store) and Indigo (a smartphone application called Shortcovers which is part of the iPhone expansion). The Kindle device was preceeded by the Sony Reader; there have been UK-based launches of an independent competitor (Cool-er Reader) and one from Borders UK called Elonex; and strong rumors suggest that both Barnes & Noble and Indigo will deliver their own devices very soon. There are others as well. In this establishment stage, ebook revenues are growing, though they are not yet sufficient to change the overall power relationships in the publishing value chain. But because so many devices and channels are competing to get established and because of the high physical-world discounts, publishers have completely lost control of consumer-facing pricing at the title level.

The third stage, the beginning of which I reckon is about 1-to-3 years off, will be the transition stage. Since I’m inventing this paradigm, I’ll declare arbitrarily that the transition stage will begin when it becomes common for ebook sales to be as much as half the sales of ebookable titles (see the caveats above) and trade houses are seeing their overall unit sales (including the many books, still most juveniles and other highly illustrated titles they all publish that are not “ebookable”) grow steadily from 10% of total sales with no end in sight. In the transition stage, we will start to see real shifts in the value chain. Devices that can only import from a single source (such as the Kindle is today) will fade in importance (if, indeed, there are any left by then.) The number of potential purchase points will explode, as many web sites offer some sort of ebook-readable content, a great deal of it free, but lots of it based on the prices set by publishers. Large horizontal aggregators (Amazon, B&N, and the full-line bookstores that build their offerings from wholesalers) will struggle to hold onto a large and loyal customer base as the vertical web increasingly takes hold. Almost all publishers will be among the zillions of sites offering direct downloads to consumers, many through explicit verticals that sell the books of their competitors (as Macmillan’s tor.com sci-fi site, presciently, is doing today.) DRM will gradually disappear but policing commercial-level piracy will become much more effective because the entire industry will be fighting it. What Scribd is doing to fight piracy — using their archived content to locate pirated material posted by site visitors — will be more widespread and collaborative. There’s a real opportunity for a search engine to offer a service here that somebody will take, and then all will follow.

And the fourth stage, the new marketplace, will have arrived when ebook sales dominate and printed book sales shift primarily to short-run and print-on-demand, except for the very biggest titles. This will happen with accelerating speed when sales pass the point of being 40 or 50 percent digital overall, possibly within a decade. When ebooks become the “norm”, prominent authors will have less need for publishers and ebooks will be routinely updated and enhanced and linked to other content in ways that printed books simply cannot match. In the new marketplace, printed books will have very specific uses: tokens and souvenirs, delivery of certain material that makes great use of large presentation surfaces, and, of course, enabling those who are too old, too poor, or just too stubbornly luddite to make the shift to screen-reading that will have become ubiquitous by then.

In the next post on this subject we will really address the Bran Hambric experiment. We’ll tackle how the various stages of ebook development affect each of the stakeholders: authors, publishers, retailers, wholesalers, and, of course, readers. The context of the stages allows us to make sense of the issues of 1) timing, 2) pricing, 3) DRM, and 4) the content itself, and the marketplace impact of each of the four from the standpoint of each stakeholder. And we’ll see that the challenges Sourcebooks is responding to are symptomatic of what publishers face in the early establishment stage.

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Ebook complexity: good news for publishers


We are working on a project in this office to “grid” the ebook world. We’ll have a hard time doing it in fewer than four dimensions. What we see as “major headings” are: 1) hardware/readingdevices, 2) software/platforms, 3) file formats, and 4) ebook retailers. And after we get that sorted out, we’ll start thinking about the various commercial terms. I surprised a reporter this morning (who is probably less well-informed than most readers of this blog) when I told her that Apple gets paid for what goes on an iPhone out of the App Store, but not on what goes on an iPhone from the Kindle store. (And that’s just an example…)

This morning came the news that Canadian retailer Indigo is going to partner up with a reading device, the way Amazon has its Kindle and the way Barnes & Noble is rumored to be setting up for later this year. Although there are ways to get an ebook not purchased from Amazon onto a Kindle, and there will presumably be ways to get content not purchased from the retailer partner onto the Indigo and B&N devices (when they come), it isn’t easy. Most people I know who own a Kindle aren’t aware that they can get another ebook format onto it.

Complicating things further is an entirely different sort of offer coming up from Google. Everybody else, whatever the differences (and there are many!), is selling you a downloadable ebook file which you “own”. Google is selling you access to a file which they will stream to you. What’s the difference? Two big ones.

* When you close your web browser, you no longer have the book.

* Because of that, any concern about piracy goes away. If you can’t grab the file, you can’t “share” it.

This is game-changing in a very dramatic way. If you’re reading on a web browser, then there are no format issues. And if you don’t have the whole file, there are no piracy issues.

Google has also announced its intention to enable retailers to “sell” these books (or, perhaps we should say, sell access to these books) based on retail prices they would allow the publishers to set. Google reserves the right to alter the price (or remove the title completely) if the price is out of line for the category. Later reporting suggested that Google is ready to give up a big chunk of its notional 37% (that’s their share in the settlement; it wouldn’t have to apply here but apparently they’re using it as a baseline) to retailers to make it attractive to them to resell, but they want the publishers to put skin in that game too. One of the two big questions that arise today is: what margin will they offer retailers? (I’m on record favoring a reduction of the margin from what retailers get in the physical world.) The whole question of pricing is so complicated that I’m going to leave it here and take it up in some future post.

The second big question is “how much is in that cache?” which could be phrased as “how long a tunnel can I ride the train through and still continue reading my book?” Apparently there is new technology which could largely mitigate that problem

There is no question that reading an ebook this way will not be quite as convenient as an ebook that you have in your device. For one thing, with an iPhone you’ll face real battery life issues (being connected drains power faster.) But Google is an organization that looks to the future, and the future is cloud computing, not hard drives (or even flash drives!)

But while we focus serially on each new thing: Shortcovers and Cool-er Reader and Google ebooks, there is a larger reality being sketched, and it is very good news for publishers. The more complicated this world becomes, the more an author will need a professional organization, operating at scale, to deal with it for them. And the more it weakens Amazon. It might have seemed a year ago that we were headed for a world where Amazon would rule. They kept growing their printed book share and, with the Kindle, started gathering a significant percentage of the ebook market. With a combination of Kindle and their own BookSurge POD operation feeding their vast audience of book buyers, they were moving — inexorably it might have seemed — toward being a single point of distribution that could adequately serve the market for many books. And anybody who wanted to reach that market could just hand off the Word file when they were finished writing and not have to deal with anybody else.

The more there is a market that is not served by Amazon, the more any author needs a publisher, and the more any small publisher needs a distributor. The key role for publishers in the value chain is to manage complexity and detail. That is an end-to-end challenge: including editing and shaping, designing and “typesetting”, putting into distributable form (printed or electronic), elevating consumer awareness, and making it possible for retailers to sell (or, viewed another way, for consumers to buy.) As tools have made it easier to handle origination, getting from a manuscript to reproducible (check out Lulu for printed books or Smashwords for ebooks), the publisher’s role was challenged for some books. The reorganization of the consumption world from horizontal to vertical has also challenged trade publishers: their connections to the Times Book Review and Oprah aren’t as valuable as they used to be. 

But they could be saved by an ebook world so complicated that only the savviest players will be able to cover every corner of it. Coming up is the next big multiplier of complexity: when web sites start selling ebook downloads (or access) to the books that suit the vertical interests of their site visitors. The method for exploiting those opportunities in the printed book world was an affililate relationship with Amazon or BN.com because you needed somebody to manage delivery of a physical volume and they did it. In the ebook world, they’re just another unnecessary middle player. The stores will go straight to the ebook aggregators — Ingram or Content Reserve — or work directly with publishers if they have enough product to engage the vertical audience.

But even if the vertical players go to aggregators, and even if the aggregators largely manage all the complexity the supply chain is throwing at us, the ebook world is rapidly getting much too complicated for single players. If publishers (and the consultants they depend on) are getting a headache trying to keep all the new stuff straight, imagine how bewildering it is to the wannabe self-published author!

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