Dolphin Books

The title of “nicest person on the planet” is now open. The longtime incumbent, Ruth Cavin — also a veteran book editor who was known to many as the doyenne of mysteries — died early Sunday morning at the age of 92. She was still holding down a full time position as an editor with the Thomas Dunne Books imprint at St. Martin’s at her death.

What is unique about Ruth’s career is that she didn’t become an editor until she was past her 60th birthday and didn’t start her more than two decades at St. Martin’s until she was 70. She was sort of the Grandma Moses of mystery editors.

I had the very good fortune to have known Ruth all my life.

Ruth Brodie grew up in Pittsburgh where she first met my mother, Eleanor Oshry, when they went to kindergarten together. They were active together as schoolchildren in the YPSLs (Young People’s Socialist League, the youth arm of the political party that was led by Norman Thomas) and they both attended college locally at Carnegie Tech (now Carnegie-Mellon).

The story in the family is that when my father, Leonard Shatzkin, went out to Tech in 1938 to get his degree in printing, he had the phone number of two girls in his pocket: my Mom and Ruth. He called Mom first. She said she knew he had both numbers, so she kept him too busy from that point on to have time to call Ruth.

But they all became friends and worked together on the Carnegic Tartan, the school paper, on which Ruth was a columnist, Dad eventually the editor, and Mom the managing editor.

I realize as I write this that I never asked Ruth exactly how she ended up in New York after college. What I do know is that between when the war ended, during which my Dad had been exempted from service because he was working on the Manhattan Project, and when my arrival could be anticipated (which would have been late in 1946), they thought he would be drafted. My parents organized a going-away party for him for which the guests were all married couples except for two single friends: Ruth and a young Business Week writer named Bram Cavin.

The families remained close, personally and professionally. When Dad started the Dolphin Books imprint at Doubleday, he was able to hire Bram as an editor. In the early 1960s, the Cavins with their young children, son Tony and twin daughters Emily and Nora, moved to Pleasantville near where we lived in Croton and we saw them increasingly often. They moved to Cleveland in about 1964 when Bram took a job as an editor with World Publishing and Ruth’s home was my stop the first night I was driving across the country to go to UCLA in 1965.

Ruth was not working full time then but was active in anti-war politics. She was also interested in whatever you were interested in. I remember in the late 60s when bands starting putting out “concept” albums sitting with her for an hour with the Moody Blues’ “Days of Future Passed”, talking about what was “different” about all this, or whether anything really was.

In the early 1970s, my father started The Two Continents Publishing Group, setting up a trade book distributor on what is now the PGW-NBN model before there really any prototypes. Dad hired Ruth as his first employee to do the publicity. She also sold the subsidiary rights. I got the entirely-too-inflated title of Director of Marketing which meant that I got credit for a lot of what Ruth did.

Her output was prodigious. She wrote all the catalog copy, edited or wrote press releases, flap copy, and rep information for what grew into many dozens of books a year. She called on all the book clubs and all the senior book reviewers. Meanwhile, she had written a couple of books. One was called “Dinners for Beginners”. Another was on inter-urban rail transportation, mostly in the midwest, called “Trolleys.”

And, I must stress, it would be an understatement to say she had a smile on her face every day. Ruth had a smile on her face every minute. Nothing flustered or annoyed her. When you knew her well, you knew she had smiled her way through some pretty significant annoyances. She had a mastectomy in 1941. (She told me about two years ago that she now thinks she didn’t have cancer; that the diagnosis was a mistake.) She had a pacemaker installed in the late 1960s. I’ll bet that very few people who knew her had any idea about either of these things.

When the Shatzkins sold out of Two Continents in 1979, Ruth was 61 but definitely not done working. She was looking for new worlds to conquer. She managed to get a job at Walker and Company, a family-owned independent publisher that did a lot of mysteries. And thus did Ruth become a mystery editor.

Among the people she worked with at Walker were Philip Turner, who went on to work at Random House, Kodansha, and Sterling, and David Sobel, later at Wiley and Holt. I had an exchange with David yesterday in which he said, tongue only partly in cheek, that Ruth taught him everything he knows.

Ruth would teach you without it feeling like teaching. Every conversation was with an equal; every relationship was collegial. Her respect for other people was universal and deep and entirely genuine.

Tom Dunne was the man who “discovered” Ruth (when she was 70) for his imprint but he had support for the idea from then-CEO Tom McCormack. McCormack (another Doubleday alumnus originally recruited by my father) told me that he had a previous good experience with Joan Kahn, a mystery editor who had been retired by Harper at age 65 and then gave St. Martin’s ten great years.

Ruth started five years older and gave them more than 20!

The enormous productivity that my family and I saw in Ruth at Two Continents continued to be her reputation at St. Martin’s. I heard over the years that she routinely acquired, edited, and put into production more books than anybody. Since I pitched a few and sold her a couple over that time, I can tell you that she did all that without stinting on any part of the job from first contact through contract and editing and launch. Working with her was a positive experience for every author I know who did it.

With greater diligence since my Mom died in 2007, I’d see Ruth every few months outside the holiday season. We’d have lunch. She’d come along to see my nephew A.J. Shively in a play. I took her downtown a couple of times to get new hearing aids. I could see her decline. The scoliosis in her spine had her bent over so her back was nearly parallel to the ground. That meant she couldn’t breathe. We’d have to stop 3 times on the one block walk from her office to the restaurant she frequented.

Her memory, which, for names, had been sliding for years, started showing other lapses. I’d always ask her about her job. She always had a determination to keep it; the time she spent in the office with her colleagues was precious to her. A couple of years ago, she told me a bit abashedly that her company had insisted she stop taking the bus down from Grand Central to the office and provided her with a cab and then a car to take her back at the end of the day. (This was at the time that Bram was in a home near the White Plains train station, and Ruth stopped and saw him every evening on the way home.) A year or so ago, she said there was a plan afoot to have her work at home sometimes because the travel to the office was exhausting her. But she loved being with her colleagues. And she revered her boss, Tom Dunne, who really was the one who gave her this magnificent post-retirement-age career.

I had a conversation with St. Martin’s Publisher Sally Richardson (Dunne’s boss) about Ruth at a party for Al Silverman’s book three years ago. Sally was saying that she was working on making sure Ruth got a decent winter coat; she was so frugal and unconcerned with her own comfort that Sally had to, more or less, do it for her.

I told a few people at Macmillan that I wanted to acknowledge them publicly on Ruth’s behalf for the extraordinary sensitivity and generosity they showed her over the last months, perhaps even years, of her life. Although Tom McCormack made the point that they had learned that a “no age limit” policy made sense through their experience decades ago with Joan Kahn, that policy would not have obliged them to give her the extra support and reduced expectations that she must have required in the recent past.

They did that because they loved her, which was an inevitable consequence of knowing her well, so that isn’t extraordinary. But the fact that the company, particularly a company of the size of Macmillan, treated her better than many families would, is both rare and worthy of commendation. From this lifelong friend of Ruth’s, thanks very much.

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I am finding an eerie similarity between the disastrous Gulf oil spill and the parlous state of America’s bookstores. In both cases, the forces are in place for a disaster that will play out over the coming months and years. And while the tragedy of what is happening in the Gulf is far more consequential to everybody on the planet than what is happening to our bookstores, we are appoximately as powerless to prevent an eco-system disaster of the first magnitude in both cases.

Of course, the causes of the problems are quite different. British Petroleum, it would seem from here, could have operated differently and the blowout might not have happened. If the US government had the same offshore drilling rules as the Canadian government, requiring the relief well to be dug at the same time as the main drilling well, the disaster might have been averted.

Just like the shrimpers on the Gulf Coast, we are entering the highly visible stages of what will be a painful and accelerating change in the circumstances for general trade publishing. In an exchange in the comments of a post here from last November called “Why are you for killing bookstores?”, I was told by a resident of Orange County, California, that he didn’t even know where his nearest bookstore was. Now there is news that Laredo, Texas, is aware of its status as the largest city in America without a bookstore because its local B. Dalton outlet has been closed. Unfortunately, I don’t think Laredo will retain that status for very long. Much larger cities will be joining Laredo. These are like ships not bothering to leave the harbor because there is nothing out there worth catching.

Bookstores in the US are being pushed aside by the forces of what in the larger sense is definitely progress. The four biggest villains are the switch by consumers to Internet shopping (which affects all brick-and-mortar retail; Walmart’s sales are down too) and three aspects of that switch that amplify the problem: the ubiquitous availability of used books sold alongside the new, competition from long tail books that would have disappeared from commercial view in years past, and the rise of ebooks. All three of these effects reduce print sales in terrestrial stores, crippling retailers and damaging publishers as well.

The trend is impossible to ignore. Borders, just rescued by the latest White Knight that believes the business can be saved, announced that same store sales were down over 11% in the first quarter compared to a year ago. Barnes & Noble’s reduction in same-store sales was put at “2 to 4 percent” in its most recent reporting. [Late add: B&N actually reported same store sales down 5.5% in the most recent quarter.] Borders is a financially challenged operation with an inadequate supply chain, which could have led to not having the books they need to get all the sales that might have been available to them. But, if that’s true, the well-financed and well-operated B&N would be benefiting from their rival’s problems. (They probably are; sales would have been down more if they weren’t.)

I first worked in a bookstore almost 50 years ago, in the summer of 1962 in Brentano’s flagship store on Fifth Avenue. I’m going to guess that there were about 25,000 titles in that store: 10,000 hardcovers upstairs on the main floor and about 15,000 paperbacks downstairs in the brand new paperback department where I worked. Maybe there were more, but not a lot more. And this was one of the best bookstores in America at that time.

There just weren’t a lot of bookstores in America in 1962. Mass-market paperbacks were on sale in many drugstores and on many newsstands, and were in somewhat limited supply in bookstores. Paperback distribution then was just about exclusively through rack-jobbing local wholesalers and offered lower margins than trade books. Even Brentano’s, which was one of the few stores served direct by mass-market publishers, displayed the mass-market paperbacks by publisher rather than by subject to make it easier for the publishers’ reps to check their stock and fill in empty pockets every week.

Department stores were critical outlets for publishers. They provided what amounted to local chains in each city which were, at that time, just beginning to expand into suburban locations through a nascent shopping center industry. Reps for Dolphin Books (Doubleday) and Collier Books (Crowell-Collier, later Macmillan), two trade paperback lines begun by my father, were putting racks of their books into barber shops and motel lobbies in many parts of the country which had virtually no bookstores at all.

Running a bookstore was very hard. Publishers were numerous, title acquisition was fragmented. The only national wholesaler, Baker & Taylor, was really a provider for the libraries, which were willing to wait for B&T to go get the book after they ordered it from them. Local wholesalers, sometimes the same operations that rack-jobbed the mass paperbacks, didn’t attempt to stock much more than the bestsellers, the resupply for which was their real profit center.

In the late 1960s, as shopping center construction heated up, this started to change. Two national chains, Waldenbooks and B. Dalton Booksellers, grew on the back of that expansion. Shopping center developers preferred a national chain to a local independent as a tenant; they were more “bankable” when the developer was borrowing money to build. So these two chains started to grow as fast as suburban mall development would let them, which was pretty damn fast. When I went into publishing sales in 1974, each of the chains had about 300 stores nationally.

Dalton revolutionized backlist sales. Before scanning technology existed, Dalton instituted unique SKU numbers for every title which the cashier would punch into the register when each sale was made. (The SKU number was on a sticker on the book.) That enabled an automated reordering system to bring core backlist (designated “model stock quantities”) back in as they sold it.

Dalton had a “hot list” and a “warm list” of titles. The “hot” titles sold 10 copies a week across the chain. The “warm” list sold 10 copies a month across the chain. That was in a chain of about 300 stores and gave me my first real understanding of how few titles sold very much in a bookstore! Those lists were very important. If your book wasn’t on the hot list, it wasn’t going to get noticed by a buyer for re-ordering. And if it wasn’t on the warm list, the title was likely to be returned.

At about the same time, the early 1970s, the Ingram Book Company introduced technology that changed life for the independent bookseller: the microfiche reader that allowed every retailer to know, before they ordered, what Ingram was carrying. All of a sudden, just as Dalton was demonstrating how important a broader selection and in-stock backlist could be to a store’s economics, independent stores could imitate that strategy by ordering regularly through Ingram. Although computerized inventory management help was still a few years in the future, just being able to get the books from a single reliable supplier enabled independents to begin to compete and grow. (Of course, independents still didn’t have the advantage of 300 locations providing data so they could detect a “hot” book or “warm” book that might not be evident in a single store.)

There were two newer operations spawning stores with robust backlists in the 1970s: Paperback Booksmith and Little Professor. Both jump-started new independent stores with their branding, their inventory, and systems to support both new title buying and keeping key backlist alive. The Doubleday and Brentano’s chains had fewer stores, but bigger and richer ones.

From the publishers’ perspective, this was all providing more and more opportunity: more stores, more efficient stores, more backlist-conscious stores. So general trade publishers grew. Title outputs grew. Dalton and Walden grew. Independents and various smaller chains grew. Ingram grew. Baker & Taylor grew.

In the 1980s, the growth continued, fueled by increased efficiencies. Machine-readable fonts enabled Walden to imitate Dalton’s point-of-sale monitoring without having to sticker every book. Computerized inventory tracking systems improved efficiency at stores far and wide and at the wholesalers as well. New retailer Crown Books pioneered a new idea: a more limited selection of new books, combined with a lot of remainders and bargain books, and aggressive discounting of bestsellers. Even while the chains grew, the independents grew and became more powerful. A newly-energized American Booksellers Association became an aggressive advocate. They sued major publishers, ultimately forcing changes in sales policies that were deemed too chain-friendly.

Throughout the 1980s, the independents were the ones building the big category-killer stores. Good independents were confident that they beat the chain stores on title selection. They were even competing pretty much at full price against Crown’s deep discounting simply by being the place you could find the books you wanted. In the late 1980s, Borders and Barnes & Noble, along with Wall Street, saw the opportunity. Borders acquired Waldenbooks and B&N acquired B. Dalton to give them operational scale, and then they started to open very large 100,000+ title stores (under their own brands, not the acquired ones) in a model that had been developed by a Texas operation called BookStop (which was acquired by Barnes & Noble.) This just meant more growth for publishers; more backlist being stocked in more places. This might have been when the big indies first started feeling a pinch; I recall Andy Ross of Cody’s expressing concern about a big Barnes & Noble opening in Berkeley about that time. But the indies and the chains had a much bigger problem just over the horizon.

In the summer of 1995, Amazon.com opened for business. And, probably since Day One, but certainly increasingly and increasingly obviously, Amazon has been damaging the ecosystem which spawned a robust bookstore network and, which, in turn, fostered large and powerful general trade publishers. That was when the wall protecting the water that fed bookstores and trade publishers was breeched by the oil of digital distribution.

The analogy is not precise. Amazon is not a villain like BP. They aren’t just destroying an old eco-system; they are building a new one. To the consumer that is finding shopping easier than it ever was before, finding books they could never find before, being presented with cheaper choices of used books and electronic books that were not available before, there is no crisis here. In fact, there is no problem.

But to bookstores that depended on customers that had little other choice but to come to them for the books they wanted, shop from what was available under the store’s roof or wait for something to be brought in from outside, and who were effectively restrained by geography from shopping around for price or selection, the waters have become toxic. And to publishers that built a business whose principal competitive advantage is their ability to take intellectual property and put it onto bookstore shelves, the imminent prospect of reduced revenue, increased costs, more difficult title acquisition, and competition from old IP long-sold or long-dead, are now fouling the drink for them as well.

All of the eco-destroying forces that have so far hit the  bookstores, like the oil coming onshore in the Gulf, are just harbingers of much bigger waves of challenge to come. More and more people buy ereaders and cut print consumption drastically; more and more books get digitized; the long tail only gets longer as more and the more digitized stuff meets increasingly efficient print-on-demand. And more and more competitive material enters the supply chain with some appeal to the public but with no participation in the structure that makes bookstore stocking easy. The bookstores’ problem is not just about demand, it is also about supply. That’s competitive advantage for trade publishers in getting their books on bookstore shelves, but it is competitive disadvantage for bookstores competing against a universe of content a click away from more and more eyeballs and mindshare.

In an exchange in front of a large audience at BookExpo last week, one prominent publishing executive took relative comfort in the fact that “more than 90% of our business is still print.” That’s (still barely) true, but only about 70% of the business is still occurring through brick-and-mortar outlets. That number will be under 50% in 12 to 18 months, and the slide will still be accelerating. Big publishing grew in an eco-system of expanding retail shelf space. It has been challenged in the past 15 years as all that growth was stopped by the new forces unleashed online. Now that shelf space is going to start to shrink faster and faster, it is hard to see how big trade publishing can avoid doing the same.

Another aspect of this problem was raised this morning on a mailing list I’m on. Public libraries are losing the funding they need to stay open. Public libraries buy a lot of books from trade publishers, although most of those sales go through wholesalers and not all publishers are managing library sales discretely the way they should. Library purchases have tended to act like ballast in previous recessions; public funding wasn’t usually as volatile as consumer spending. Unfortunately and somewhat coincidentally, the erosion of the bookstore infrastructure is occurring when we’re also facing what is likely to be a longterm crisis in public funding as well.

Two Australian booksellers were in my office last week. The trauma they face is even worse than it will be here. Geography has protected Australia from competition so books are priced 50-to-100 percent higher than they are here. That’s been great for bookshops. Their trade looks like ours did 15 or 20 years ago.  With the arrival of ebooks and POD, they’re probably facing the changes we’ve seen since then in the next two or three years.

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After Making Information Pay on Thursday, I had lunch with Michael Cader. One of our topics was some statistical research he is doing on the question “how many orphans”? This is his research to reveal, but I will only tell you “not nearly as many as I thought.”

Part of what I learned from Michael is that the annual output of new titles as measured by Bowker from the 1920s until the 1970s was about ten thousand titles per year. It is several hundred thousand now. This put a piece of Shatzkin family publishing history into an entirely new perspective for me.

My father, Leonard Shatzkin, had created the Dolphin Books imprint at Doubleday in the late 1950s. Jason Epstein had gotten Doubleday into the “quality paperback” business early when he founded Anchor Books in about 1953. Len was “Director of Research” (that’s another story) at that time, with a big focus  on strengthening the sales organization. He did so largely through a 1950s version of “automation” (which required a large roomful of worker bees at Doubleday’s plant in Garden City): a vendor-managed inventory plan that wrote the orders for the stores based on physical inventory counts the Doubleday reps sent from the accounts (instead  of orders!) 

In 1957 or 1958, they put 800 stores on the Doubleday Merchandising Plan. Backlist sales quadrupled. Cost of sales quartered (they had added a lot of sales reps, so travel expenses were cut sharply.) They wanted more books! 

But the Doubleday editorial department said, “there really aren’t any more books. We see all the books that are made available; we buy the ones that are worth publishing.” So management created a new imprint, called Dolphin Books, and it reported to Len. 

Tom McCormack, later the dynamic CEO that built St. Martin’s from a relatively insignificant player importing Macmillan UK titles to an industry powerhouse, was a young editor there at that time. Dad had Tom start making lists of all the public domain books and what editions were available of them. As I heard the story (and Tom may read this and correct me), Tom said to Len: “I get it; we’ll figure out which books haven’t been done and do those.” To which Len said, “No. We have the strong sales force. We pick the ones that everybody does, because those are the ones that sell [no BookScan back then; no B&N or Amazon either]. We’ll push somebody else off the shelf.”

Anyhow, Dolphin was a big success. Two other things about those times:

Buying a paperback houses was seen as the way to get into the paperback business because of the perceived need of a backlist to be viable. That was the way to get one.

Mass markets really were paperbacks. The trade paperback business was small and academic. And mass market was distributed through IDs.

Well, Len didn’t believe in ID distribution; he believed it was inherently inefficient and the mass market business would ultimately choke on its growth. (It took 20 or 30 years for that to become obvious, but he was right.) So he wanted to create a paperback line which created its own outlets, using the same rack-jobbing (inventory selection)  techniques he had developed for the Doubleday Merchandising Plan.

Len also thought he had a better way to get to a backlist than to buy one. He would create one by publishing a very large number of titles — 50 new ones per month. The plan was to do this for three years which would give him 1800 titles in print. Presto, instant backlist.

Ray Hagel, the CEO of the Crowell-Collier Publishing Company, was recruiting Len from Doubleday and bought into this idea. Hagel was early in the curve of the go-go 60s, acquiring companies with stock. While Len was there, he acquired Macmillan Publishing, Free Press of Glencoe (bringing the soon-to-be-legendary Jeremiah Kaplan to New York publishing), Brentano’s Bookstores, and, if memory serves, a planetarium-creating company in Baltimore. And he financed Len’s vision: a new company called Collier Books.

So, starting in about early 1962 I think, a box of 50 new Collier Books titles would arrive at our house every month. And did for about a year or so. Collier Books started branching out. They created Modern Masters for Young People, children’s books from famous authors (Robert Graves, Louis Untermeyer) in a series overseen by a young neophyte editor named Harlin Quist, who also later made quite a name for himself publishing original children’s books. They had a line of study guides. They started publishing hardcovers. They even had a line of books that anticipated computerized teaching: you read a chunk, you get a question, and a choice of four answers. You turn to a different page based on which of the answers you chose, which told you if you were right or wrong and addressed your specific misunderstanding if you were wrong. Lots of smart stuff!

But then the stock market turned sour. Crowell-Collier stock went down. All the transactions they’d done using the stock for leverage were now jeopardizing management’s control of the company. Expenses had to be cut. And the very ambitious Collier Books rollout had to be curtailed.

This meant my father had to fire a lot of people. Although Ray Hagel offered him a 50% salary increase to stay at the company (and, by this time, Dad was running other divisions, including Brentano’s), Dad took the whole Collier Books thing too personally to consider it. He left and went to McGraw-Hill a few months later.

But here’s the thing talking to Cader made me realize on Thursday.

When Dad published 600  new titles a year (more really, because 600 was the number for the rackable paperbacks) at Collier Books, he was increasing the industry output by SIX percent! To put that into context, we’d be talking about a new company today publishing about TWENTY THOUSAND new titles a year to have an equivalent effect on industry output. I have known this history for a very long time. I have a whole new appreciation for what Dad did in this context. It’s one of those times I wish I could tell him.

From now until May 28, every post will end with a word about my speech at BookExpo at 11 am that morning. Called “Stay Ahead of the Shift: What Product-Centric Publishers Can Do to Flourish in a Community-Centric Web World. ” If you’ll be in NYC that day, please come. Posts between now and then will tell you a bit more.

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