The Shatzkin Files


The ebook marketplace is about to change…a lot


Now that the DoJ’s response to the public comments has made it overwhelmingly likely that the settlement it negotiated with Hachette, HarperCollins, and Simon & Schuster will be accepted by the Court, it is time to contemplate the changes we’ll see in the ebook marketplace in the next couple of months.

The settlement requires the three affected publishers to inform retailers working under agency agreements that they can be released from them. Ten days is alloted from the time of the Court’s acceptance for that to take place. Then the retailers have 30 days to terminate their agreement and then the publishers have 30 days from receiving that notice to actually end it.

So the process could be almost instantaneous, if the publishers served notice immediately, the retailers responded immediately, and the publishers reacted to the response immediately. Or it could take as long as 70 days from the Court judgment, if everybody used the entire time alloted by the judgment.

Assuming that Amazon acts with competence and alacrity in its own interests (and I’d expect nothing less), the entire process could take no more than 40-45 days with them. (Each retailer can be on its own clock.) That should liberate Amazon from most pricing constraints on the three settling defendants’ books by the middle of September.

There’s a bit of confusion in the settlement language here. In the same paragraph, IV-B, that lays out the 10-day, 30-day, and 30-day requirements as described above, it also says that 30 days after “entry of the Final Judgment” (the starting gun for everything), the Settling Defendants take “each step” required to terminate or not renew or extend the agreement. Or maybe the language makes sense to a lawyer but I’m just confused. It seems like they’re asking for results before the first 30-day period would have expired.

The settlement, which ostensibly does not eliminate agency agreements (although it clearly eviscerates them), requires that any new agreements not allow publishers to dictate final sale prices by the retailers, except to cap them (in an unwieldly way we’ll consider below in more detail) and also disallows any “most favored nation” (MFN) clauses protecting any retailer from the impact of other retailers’ pricing decisions. These restrictions are specified to last for two years for each retailer, starting from the date the old agreement’s price-controlling clauses are mooted, whether by the agreement being terminated or by the publisher notifying the retailer, in writing, that the offending clauses will not be enforced.

It is back to the drawing board for new agreements. Ostensibly they can be “agency” agreements by which the publisher sets a price and pays a commission for sales based on that price. But since agency agreements were actually attractive because they achieved what is now deemed illegal price parity across the marketplace, these publishers must be rethinking the efficacy of the model. I would be.

So new contracts will be needed between the three settling publishers and all the retailers. And they’ll need to be crafted, negotiated, and signed within a maximum 70-day window.

Anybody responsible for this who remembers what a combination marathon-and-sprint these negotiations were in 2010 won’t be planning any 2-week vacations over the next few months.

There is one big fat joker in the settlement. The publishers are allowed to negotiate agreements limiting the retailers from discounting from the publishers’ (now) suggested prices. The settlement allows the publisher to prohibit discounts on their books which in the aggregate over one year exceed the margin the retailer has earned on those books.

In principle, that isn’t complicated. Retailer A sells ebooks with a retail value of $1 million in a year and would earn $300,000 in commissions. They have to charge customers at least $700,000 for those ebooks, or they’d be in violation of a contract that the settlement allows the publishers to negotiate.

In practice, monitoring and enforcing that might be a nightmare. It requires either reporting or tracking of ebook sales and the prices at which they’re transacted which is far more robust than what has been required or done so far. But even with perfect data, it’s still extremely difficult to assure compliance, particularly if a retailer is inclined to “spend” its whole allotment of discount margin. The wording of the settlement would seem to require allowing discounting that exceeded the margin earned over the course of the year, as long as the cumulative discounts were under the stipulated cap at the end.

What that also means is that retailers can’t work with price-matching bots alone. It isn’t sufficient for Retailer A to monitor Retailer B’s pricing and automate meeting or beating it because Retailers A and B aren’t selling the same quantities of each publisher’s other books and therefore don’t have the same “budget” for discounting. This is a game of three-dimensional tic-tac-toe. The retailers have to watch each other and, at the same time, watch how their discounting to consumers stacks up against the allowances they are earning through above-cost sales for each of the three settling publishers.

And the publishers need to watch the sales of each of the retailers, presuming they are provided with data they don’t now get to allow it, to make sure each one is staying under its cap.

We can’t make too many assumptions here. The settlement rules allow a publisher to negotiate a discounting cap based on total margin, but they don’t require a retailer to agree to it. And there is no acceptable punishment specified for a retailer breaking the cap, so that will have to be worked out in the negotiations about to take place (if they haven’t already started).

One thing the DoJ was completely right about is that the whole agency idea breaks down if it isn’t applied across most of the Big Six. Random House demonstrated that for the first year of agency when they stayed out and reaped an immediate double bonanza. By sticking with their wholesale pricing model (by which the retailer gets 50% off a wildly unrealistic ebook price that would be almost impossible to sell very many copies at), they got more money for each copy sold than they would have under agency (by which the retailer only gets 30% but of a much lower, realistic, selling price). And, at the same time, Random House ebooks benefited from the aggressive discounting (led by Amazon but matched by other ebook retailers) at which their high-profile titles, alone among the Big Six competitive set, were offered to the consumer.

In fact, it was made clear by Apple to the publishers when they were recruited for the iBookstore that the store would only open if at least four of them signed on. Apple was probably thinking that without having a critical mass of top-flight titles, their store would have no appeal and not be worth operating. What publishers may have been thinking about is that if were a lot of Big Six titles being discounted because they weren’t covered by agency rules, the ones that weren’t would be at a tremendous competitive disadvantage.

It seems that the necessity for concerted action to make agency work is a core element of DoJ’s thinking that collusion was required to implement it. But the specific allegations of collusion (the Picholine meeting that took place long before anybody was thinking about agency or an Apple bookstore and the various instances where publishers are alleged to have told each other whether they were in or out of the program) seem very weak, particularly when you acknowledge that they all knew “four or no store”.

Something that one comes away with from reading the settlement language is that we might see some very different terms in the replacement contracts. DoJ’s suspicions were aroused by the great similarity among the agency contracts and they seem to be asking that they not look so similar when they are renegotiated.

This could drive any number of changes. Publishers could return to a wholesale model. Publishers could try to change the agency commission, now uniformly fixed at 30%. It even seems like publishers are being told that the commissions don’t have to be uniform across retailers (although negotiating different terms would seem to violate the spirit of the Robinson-Patman Law that a previous generation of publishers grew up believing required them to give the same terms to all like sellers. There is a R-P exception for contractual relationships, however.)

In fact, there is language in the settlement agreement which seems aimed at stopping publishers from even revealing the details of these agreement in case one of their competitors could find out. (One might assume an agent with clients at more than one house would be able to figure out the commercial terms from their royalty statements. Actually, one would assume that a responsible agent wouldn’t be waiting for a royalty statement to find out.)

So the settling publishers have to negotiate new deals. The other agency publishers (Macmillan and Penguin who are fighting the legal battle and didn’t settle and Random House, enjoying one more big delayed benefit from having stayed out initially which is that the collusion argument certainly can’t be stretched to cover them) will have to rethink their pricing as they see what happens in the changed marketplace.

It is a safe prediction that one of the stories of Christmas 2012 will be the extent to which the agency publishers dropped prices from what they were permitted to charge to meet competition, driven by Amazon.

Remember that the permissible discounting constraint is an annual number. There are any number of strategies Amazon could pursue (and I wouldn’t presume to be smarter than they’ll be about choosing the right one), but if they chose to press their opportunity to the max this Christmas, they could cut prices to the bone – way below “cost” — and figure to make up the margin in the 9 months that will remain the first year of the contract.

Whatever they do, the agency publishers will have to respond in their pricing too.

It’s an equally safe prediction that a consequence of that will be that fledgling authors living at the lower price points will lose market share. That will not be obvious and nobody will actually notice.

Of course, B&N and Kobo also have to figure out a pricing strategy and a means to execute it.

Apple has to completely rethink what it will do as a retailer because publisher price-setting has been severely crippled and they never seemed to want to do it themselves.

And I have to think again about whether my conviction that publishers need to sell direct to the end consumer stands up in a world where Amazon is free to turn its pricing guns on any competitor and make them look like extortionists no matter what price they charge consumers for their ebooks.

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  • Peter Turner

    Get breakdown and analysis, Mike. Thank you.

    I’m curious about your last paragraph. D2c only seems less viable now if one’s hope was to compete based on price. Given how may customers Amazon already has it seems to me that price wasn’t going to be a good play. There are other things book buyers in print and e value. Or am I misunderstanding.

    • /blog Mike Shatzkin

      Sure there are other attractions besides price. Have to be. But when you’re made to look bad on price anytime you have a single title offer, it makes building your direct business that much more difficult.

      I’m rethinking it.

      Mike

      • Peter Turner

        Get that in the abstract but purchase decisions are made contextually. Every book we sold d2c at theused to work for was more expensive than Amazon. Publishers control tons of quality content and the best book curators on the planet (their editors). What they need to sell direct is a new context. I know, I know–I’m a zealot.

      • /blog Mike Shatzkin

        You’re right, but there is growing danger in pricing. Amazon is going to be relentless at branding themselves at the only place to buy unless you don’t care what you pay.

        Mike

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  • Noah

    Great post Mike.

    A lot of this is going to depend on something near and dear to my heart – good quality and timely data (sales and meta).

    I think there might still be a good opportunity for some D2C sales, but it is going to take something a little more ‘progressive’ to make it worthwhile. What about Bookish, or another publisher sponsored/owned platform, doing something like allowing ebook sharing amongst it’s titles? Or something even more consumer focused? There are opportunities out there. Price is always important, but so is usability.

    I don’t envy any publisher/e-retailer.

    • /blog Mike Shatzkin

      Is there anything Bookish can do that Amazon (or B&N) can’t match?

      Mike

  • Jack W Perry

    Mike — thanks for laying out the ramifications of the DoJ suit. It will be an interesting next few months as publishers re-set their terms. I am going to watch the prices of the top sellers to see how much they will actually change, I guess Amazon will start to push down the prices. But we are still in the early innings and a lot more changes are to come.

    Thanks again for explaining all of this.

    • /blog Mike Shatzkin

      I think Amazon’s interest is in pushing down the prices of big books as much as possible before the trial starts next June. But, we’ll see.

      Mike

      • Jack W Perry

        I agree. It is going to be a fun year watching all the various plays and strategies.

  • Marco Ferrario

    Mike, can the acquisition of Author Solutions by Penguin be a move in the direction of selling direct to end consumer in addition to entering more aggressevely the selfpublishing arena? By far, they bought an enabling platform and a customer base.

    • /blog Mike Shatzkin

      I don’t think AS gives Penguin any scale in selling to end consumers. They may have some of that built into their operation, but it is probably largely outsourced and it isn’t a big business for them anyway.

      The *customer base* that Penguin bought is what I think is something like 100,000 author contracts. The “customer” in the Author Solutions business is not a person purchasing a copy of a book.

      This is an expansion into a completely different business: author services.
      Mike

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  • Jason S.

    Well reasoned and covered all the bases… What I think we are seeing is a re-alignment of the Big Six formula with new winners and losers for the digital age. If these trends continue, the new gate keeper alliance will replace the one that’s been there for the last 150 years or so. If that’s good for writers or consumers is still to be determined.

    • /blog Mike Shatzkin

      I think that’s right. All models of the book business (and there are *many* of them) are transforming in different ways. We’re really entering a time of incredible turbulence for the Big Six model. They primarily paired up big authors with bookstores. Bookstores are disappearing and big authors are getting new options. It’s a hard set of problems.

      Mike

  • Robert Gottlieb

    Very good analysis. My concern in all of this is the authors appears to be left out of the discussion. The DOJ is interested in consumers and publishers. Authors are Americans, too. When this type of action is taken by the government it impacts author’s income. Royalties are based on the selling price of the book. Amazon does not care about this and it appears neither does the DOJ. This what happens when the government legislates from the DOJ. These types of issues are done in Europe through legislation. It’s not perfect but a much better way to go if we have to have government deciding. Sen. Chuck Schumer from New York has left the entire publishing industry out in the cold. He should have from the outset been a proponent of dealing with any real business issue through the legislative arm of the government. There are over 50,000 people connect to publishing in New York State alone and they have been abandoned by Sen. Schumer.

    Robert Gottlieb
    Chairman
    Trident Media Group, LLC
    http://www.tridentmediagroup.com

    • /blog Mike Shatzkin

      Bob, although I agree with the droll contention by Publishers Lunch that it would have been more helpful if Senator Schumer had pursued this problem through the Senate Judiciary Committee a long time ago, I am a bit surprised with your characterization of him since, as far as I know, he is the *only* politician who has spoken out against what the DoJ is doing. Not only has no other member of Congress done so (and two of them represent Manhattan, where publishing is centered), but neither has Mayor Bloomberg or Governor Cuomo. I wouldn’t mind hearing from *all* of them. At least Senator Schumer said out loud in the WSJ that Justice should stop the suit.
      As for your point about author income, I couldn’t agree with you more. And, to that point, I wonder why the rights of a *copyright holder* to manage the price of their copyright material are being dismissed without consideration. Why isn’t Justice investigating the drug companies for price fixing of *their* protected IP? Authors, and publishers acting in their interests, are entitled to maintain the value of their intellectual property by managing the price at which it is sold. I think that understanding is part and parcel of the underlying logic copyrights, patents, and trademarks existing in the first place!

      Mike

      • Robert Gottlieb

        Mike, Sen. Schumer’s comments in the WSJ came very late and I believe it was done to simply give him cover. Up until that time he was silent on the matter as far as I know. I completely agree with you that I would like to hear from many more in New York but Sen. Shumer’s absence has been hurtful to the publishing industry. I have that from an insider at a very high level in publishing and I course with many others have taken note of it. Robert

      • /blog Mike Shatzkin

        Robert, Schumer may have been “late”. So far everybody else *without exception* has been “never”. I still believe in the adage “better late than never.” I am not trying to suggest he is a hero, but singling him out for criticism is something I just don’t understand.

        Mike

      • Robert Gottlieb

        Mike, Sen. Schumer is one of the most powerful men in the Senate. He represents New York. He oversees the banking business on his committee in the Senate. The Obama administration needs him to stay in line. Many in publishing feel he has abandon them. People have a right to feel as they do. I’m sorry better late then never does not assist more than 50,000 people in publishing and connected to the business in Sen. Schumer’s state of New York. Nor does it help authors across the country. Bloomberg is not in the Senate and has very little if any impact on the actions of the DOJ. RG

      • /blog Mike Shatzkin

        The only part of what you say that constitutes “evidence” rather than “opinion” is your description of what “many” in the publishing business feel.

        None of them — until this exchange — has ever expressed that opinion to me. I guess we’re discussing politics with different people.

        Mike

      • Robert Gottlieb

        I don’t know what you mean by “evidence”. All I can say is the lack of action speaks for itself.

        As to people’s feelings I suggest you have a sit down with the heads of publishing houses around town who have been dealing with the DOJ and Washington, D.C.

        As usual you and can agree to disagree.

        RG

    • http://twitter.com/mtelesha Marc Telesha

      The real issue is why are author’s give so little of the pie??? I heard that authors get 5% and Apple gets 30% sounds crazy to me!

      • http://idealog.com/blog Mike Shatzkin

        Marc, the retailer has *always* gotten more of a book’s revenue than the author. That is not something new with digital.

        Mike

      • http://twitter.com/canonizer Paul Lucas

        The retailer always gets a bigger share of any point of sale.

      • http://idealog.com/blog Mike Shatzkin

        Right. Unless the retailer gives away the assigned margin to get more market share. J.K. Rowling got a lot more per copy than many retailers did on Harry Potter sales.

        Mike

  • Alice Armitage

    A terrific post. Thanks for the cogent analysis. What I haven’t seen mentioned anywhere is what Apple’s actions might be in the wake of this. Clearly, they have a sufficient cash/profit cushion to play Amazon’s game of price reduction as a means of gaining market share. If Amazon finds that their price reductions are matched consistently by Apple, will that discourage them? And what will the ultimate effect on ebook prices and author royalties be if these two tech giants get into a pricing war?

    • /blog Mike Shatzkin

      Tragically for the book business, Apple shows no apparent interest in fighting this battle. Let’s remember that Steve Jobs said about a year or two before they launched iBookstore that “people didn’t read books”, or something like that. They set up iBookstore in a way precisely designed to * avoid* having to deal with merchandising and pricing.

      Amazon was born in the book business and has had very multi-faceted contact with it for years, in many parts (sales, marketing, publicity, operations, even editorial) of every company. They’ve WAY outgrown it, which is part of the problem, because they dwarf it, but they’re VERY sophisticated players in it.

      Apple would have to see the book business as a strategic element — which it is but they don’t recognize it as one — and give it the attention and investment it deserves to be a strong counterveiling force. Same is true of Google, frankly.

      Mike

      • Alice Armitage

        All true. But it will be a real shame for authors and the digital book business in general if Apple walks away now and lets Amazon rule that marketplace. It would mean not only undercutting iBookstore, but their own iBooks Author software as well. I can only hope that things have changed enough at Apple these days for them to rethink their role in the book business.

      • /blog Mike Shatzkin

        Well “walk away now” is a bit of an overstatement. It isn’t that dramatic. What they won’t do is devote the resources necessary to seriously compete against Kindle (or Nook, for that matter) in the US. They’re building better success in some overseas markets. Amazon won’t have a global slam dunk. But their superior position in the US, now reinforced, will mean that they will continue to grow. And they already control a bigger percentage of book sales than any account in history ever has. And they are publishers too. A dim future looks extremely likely, but not imminent.

        Mike

    • Thomas

      Another question is what percentage of reading done on Apple hardware is done via the Apple software and store vs the Kindle, Nook, Kobo, Stanzia apps and stores?

      From what I have seen both from observing readers and from royalty reports from authors the iBookstore just doesn’t have much traction even with price parity under agency publishing. That seems to indicate to me a feature/marketing problem with the iBookstore that makes it less attractive to customers.

      If customers don’t bother looking at your store for ebooks how can you compete on price since they didn’t see your price in the firstplace? Actually that’s a bigger problem than just Apple and sounds like a job for a lot of marketting with a new message of price competiton.

      • /blog Mike Shatzkin

        I believe you’re right that most book reading on Apple devices isn’t of purchases made in the iBookstore. (I”m an example. I read exclusively on the iPhone but most of the time buy from the Kindle store, which is the best place to shop.)

        iBookstore’s problem at the beginning was no Random House books, which left out a hefty percentage (more than a sixth; they’re the biggest of the Big Six) of the most commercial and best-known books. Even today, Apple doesn’t have the selection of Amazon, B&N, or Kobo.

        Now it is going to get worse because they’re almost certainly bound to lag on pricing and some consumers are likely to see that and form general opinions that will affect their shopping habits as a result.

        Mike

      • Alice Armitage

        I also used to read all my books through the Kindle app on my iPad, having discovered the iPad to be much more functional and usable hardware than the Kindle. But in the last few months, I find myself buying most ebooks through iBookstore because I like the reading experience better than that on the Kindle app. Most of my preference for iBookstore is due to the better user interface within the book (especially page-turning and navigation), but I have to admit I like being able to buy a book within iBookstore and not having to go to a browser to purchase and then wait for it to download to the Kindle app.

        But there is no question that Amazon, as a bookstore, has much better reviews and search capabilities. I do often go to Amazon to check out the reviews of a book before purchasing it at iBookstore- a kind of virtual show rooming. (I have to admit I like the irony of this technique used against Amazon.)

        I agree that, if Apple wants to be a major player in the ebook market, it has to vastly improve the social aspects of iBookstore (as well as match pricing)- something along the lines of what Zola Books proposes to do. Or perhaps Apple just needs to partner with Goodreads- which would benefit from getting access to the kind of reader data other platforms enjoy.

        But that just gets us back to the premise of your post- there are a lot of changes coming down the pike for the book business. The DoJ suit, as well as ongoing technological change and shifting reader habits, will result in a publishing industry with little resemblance to what it looks like today.

      • /blog Mike Shatzkin

        Thanks for the tip about how the iBooks reading experience has changed. I’ll try it!

        Mike

      • Thomas

        I just thought of another problem the iBookstore is facing. Apple only makes an iBookstore App for iOS devices so you can’t read a book purchased from them on your OSX laptop, a Windows machine, or Android phone or tablet much less other e-ink readers due to DRM issues. All of the other big ebook stores have apps on basically everything as well as Web Readers so they can compete on Apple’s turf but Apple can’t compete on their turf.

        It seems a relatively simple thing to really increase their targetable market by supporting the other major OSes via reader apps. If Apple want to limit it to a platform they control then they should at least support their own OSX based laptops and desktops…

      • /blog Mike Shatzkin

        Thomas, you make a very significant point that I neglected.

        Apple just sees the iBookstore as an enabling element for their devices. The fact that they don’t make it possible to consumer that content on others makes that very clear, but also makes it clear that “selling books” isn’t an important component of their strategy.

        Mike

  • http://ciaraballintyne.com Ciara Ballintyne

    Fascinating… price fixing isn’t allowed in Australia (which requires collusion) but neither is ‘retail price maintenance’, which is where a ‘manufacturer’ (or presumably publisher) specifies to the distributor the price at which they will sell. All our books have RRP – recommended retail price – but bookstores and department stores can charge whatever price they like. Typically, though, department stores charged significantly less (around $13) while most bookstores would charge the RRP or close.

    I also note the RRP for paperbacks currently is about $21.95. 20 years ago it was $10.95.

    • /blog Mike Shatzkin

      Australia’s situation is quite different than the US. And I know it is changing rapidly. Book prices have been kept very high by that fantastic natural moat you have around your country. I think digital will at some point really take hold there (if it hasn’t shown signs of that already) and books will become much cheaper.

      Mike

      • http://ciaraballintyne.com Ciara Ballintyne

        Yes, that moat… really isolates us sometimes! One of the (admittedly few) frustrations about living here. ‘World tours’ sometimes don’t even stop here – a whole continent! Haven’t noticed prices falling yet, but I’ve turned to ebooks as a storage solution as much as for the cheaper books. there’s not many bookstores left here though. One chain went bust last year, which leaves us with one chain I think. And a few independents.

  • Rick Askenase

    Fascinating stuff. I think Amazon will certainly thrive because their bookstore is so much better- selection, reviews (tons!!), rcommendations, ease of use- even without the lowest prices. I don’t see Apple staying in this- maybe leaving the ibookstore open but not really devoting attention to it.
    The key is B & N, and that remains to be seen how they will do. Their hardware (nooks, etc) is quite good, though their store does signficantly lag in comparison (and don’t get me started on their customer service!)
    As for publisher D2C, they can set it up, and it clould work for an individual title, but if you are browsing books (and isn’t that what we really like to do?) you will want to do that at Amazon where ALL the books can be browsed, not just the one publisher.
    Finally, not mentioned, is AUTHOR D2C, which, for branded writers could be VERY profitable (Pottermore anyone?) (Stephen King or James Petterson next?)

    • /blog Mike Shatzkin

      Ultimately, I think everybody will be doing D2C. (Three years? Five years?) Authors, publishers, etc.

      You’re right that somebody really “shopping” for a book will need a retailer’s curation and aggregation. But once we have real interoperability (probably meaning no DRM or a new kind) then everybody will just want to make the sales if they have the connection. And publishers and authors will have some, even though for a VERY long time the retailers will have a lot more.

      Mike

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