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Book Distribution Between Now and 2005: Building the Infrastructure for the New Paradigm
Delivered October 12, 1999
by Mike Shatzkin
To
create a context for what will happen in publishing in the next five
years, it is necessary to describe what I would call the inevitable
future of book publishing, which could be less, but not much more, than
20 years away. In
that inevitable future, the printed book is an artifact or a rich person's
toy. No books are centrally printed and most of what we now call books
are viewed on a variety of electronic readers. Die-hards will be able
to print and bind a text to read it if that's what they want to do,
and art books will be printed 1-at-a-time for coffee table use or for
collectors of printed archives. But those collectors will primarily
occupy themselves with the hundreds of millions of books that were printed
in the couple of hundred years before this inevitable future arrives.
This
world will require an infrastructure which is scarcely yet invented,
let alone in place. We have an investment of well over 100 years of
work building the current infrastructure for book manufacturing and
distribution. It includes pieces that have undergone dramatic change
in the past decade or two, such as in typesetting and in retail bookselling.
It also includes arrangements and practices for printing, warehousing,
selling, and shipping which have changed much less since World War II.
But
the change required to build a whole new paradigm is much greater than
we've experienced. In the inevitable future I've described, printers
and shippers are obviously in peril. Publishers, wholesalers, libraries,
bookstores must certainly change form, even to serve the same purposes
they serve today. The expertise at the logistics of moving physical
goods which is so critical to make our current value chain work will
be less highly valued. Even
those aspects of the future paradigm that are already invented have
critical deficiencies that will need to be addressed before the new
infrastructure can really be put into place. We
can ship digital files around, but at painfully slow speeds. To reach
the new paradigm, we will have to move more bits at much greater speed.
And we will. We
can execute Print-(and Bind)-on-Demand at a minimally acceptable quality
and price for 1-color; affordable 4-color capability is said to be near,
but it isn't here yet. And the price of POD will have to come down to
make it commercially viable. It will. E-book
readers need to get better, cheaper, and faster. They will. Other
parts of our future paradigm are much more of a mystery to us today.
We
really don't have a clue about how to manage rights in a much more decentralized
world; nor do we have a handle on how pricing will be affected, except
that we know any pricing practice based on unit manufacturing cost is
irrelevant. Similarly, we can assume that the division of the revenue
will change from today's conventions that the distributing intermediaries
get about half and the author gets between 5-and-15 percent of the retail
price. But we don't know how they'll change, or how to change them.
We
don't really have a clue about content accessibility in an online world,
which means metadata. We are struggling at the moment to generate standards
for metadata to permit machines to interpret what they're told; only
when we get past the stage of standardizing what we now know must be
presented will we deal with the harder question: what should we be presenting
in the new infrastructure? And
we don't really have a clue at the operating level about content agility:
generating digital files when we make each and every book that will
give us output as needed for any of the new distribution forms. In
the next five years, all of these components of the infrastructure will
develop perceptibly. Of
course, the most critical piece of the new infrastructure that requires
great development is the ebook itself, and, most of all, it will be
necessary for people to start using machines to substitute for warm,
fuzzy bound-up paper. I
agree with the Luddites who think that nobody, or the publishers' marketing
equivilent of nobody, will choose to read books on an ebook in the next
few years. Some younger, more tech-oriented people may think using them
is cool, as they now exist, but we all know that market doesn't buy
many books anyway. But the ebook readers will insinuate themselves,
and this is how. Institutions
will distribute the ebook readers to reduce their own content distribution
costs. Corporations and schools will be the primary distributors initially,
so most of the content read on the first wave of ebooks distributed
will be proprietary. In time, the number of users created by institutional
self-interest will generate a market worth it for some publisheres to
be marketing to. Alongside
this trend will be another one as widely-distributed personal digital
assistants like Palm Pilots are drafted to double as ebook readers.
While Microsoft's new ClearType, which will deliver more readable text
on screens, may help that trend, I don't believe multi-use machines
will be as powerful a market-builder for ebook files as institutional
distribution. But as an adjunct, it will have an impact. It
is what happens next, though, that propels us to our inevitable future.
Before long, more stuff will be available for ebook consumption than
in print, simply because the elimination of the first printing cost
barrier, combined with the increasingly ubiquitous ability to print
one on demand when necessary for those without ebooks, will attract
a lot of product to a new value chain. This will create a powerful force
to coerce additional adaptees to ebooks who were not delivered by institutions
or were previously uninterested in using their Palm Pilot as a reading
device. That
change should take us to about ten years from now, by which time the
physical experience provided by the ebooks will be much improved and
the cultural barriers to acceptance further weakened. And,
at that point, the greater content availability and the sheer economic
fact that a file can be offered much more cheaply than a printed book,
will create what I call the "ebook flip", leading to the inevitable
future. This
transition does not suggest a highly profitable next five years for
the book publishing business. Infrastructure creation is expensive,
and there is also a cost in retiring pieces of the old infrastructure
as they become vestigial. On the one hand we'll spend to develop print-on-demand
capabilities and a digital infrastructure to manage inventory more efficiently.
On the other hand, what will we do with all the warehouse space we invested
in to support our present ways of doing business? And for a heritage
of some millions of titles to be accessible in the new context, they
will have to be digitized, no small feat although many of the best minds
are working on it. With
the context now established, here is a series of predictions of what
we'll see over the next five years, as we evolve to the inevitable future
and build the capabilities it requires. Print-on-Demand
will become a routine capability inside the book trade, but won't gain
a foothold outside the book trade in this time period. Ebook
readers will become ubiquitous through corporate and institutional distribution.
That means everybody will know lots of people who use them. Personal
digital assistants will become multi-use; some will also be phones,
others will include the ability to be ebook readers. Over
the next five years, consumer take-up of ebook readers will remain minimal. There
will be a sharp increase in cross-border commerce between publishers
and intermediaries facilitated by the Internet; an important component
of that infrastructure, PubEasy, is growing into its place. There
will be a huge increase in the number of available titles, fueled by
out-of-prints brought back to life, new smaller producers enabled by
new technology, and globalization, which will make everybody's books
available everywhere. Print-on-demand
will accelerate the distribution of English-language books into non-English
countries because English-language books will be "loaded" into the POD
systems faster than books of other languages. This may well reveal more
fully than we now realize how large the market for books in English
has grown outside countries where English is the first language. But
print-on-demand will also create an increase of non-English books available
to pockets of other-language-speakers in English-speaking countries,
by eliminating the stockholding barrier. Publishers
will make internal use of POD to reduce stock-holding requirements,
particularly in the educational and professional segments. We
will see almost all transactional communication -- ordering, customer
service, royalties -- move to the Internet. We
will see almost all editorial communication -- submission, editing --
move to the Internet. We
will see virtually all publishing marketing efforts, including of course
the distribution of content for reviewers, move to the Internet. Intermediaries
of all kinds, and particularly infomediaries, will mushroom in number.
There will be more and more "accounts" for every publisher and wholesaler
to manage, but many will be small volume and require a systematized
approach to be profitable. The
comforting thing about the next five years is that we get to retain
our cherished form, the printed book, and actually even see more and
more of them more widely available than they have ever been before.
But the book itself is about the only thing that won't change much between
now and 2005; everything surrounding it will change more than it has
since 1905 as the foundations of the information revolution continue
to be put into place.
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