The Shatzkin Files


Where do we lose the shelf space and how much do we lose?


There are two questions about the impact of digital change on publishing that are just about impossible to answer.

One is: how much of the sale of ebooks is incremental business and how much of it is cannibalization of prior print sales?

The other is: what will be the fate of independent bookstores?

The two are connected.

As we watch the (long-term) inexorable but (short- and medium-term) unpredictable growth in ebook sales, it is really not possible to tell to what extent we’re just selling established customers the same purchases in a different form (certainly some of it and my personal guess would be the lion’s share of it) and to what extent we’re finding new customers (also certainly some of it and, to my way of thinking, more likely to the user of a multi-function device than a dedicated book reader like Kindle or Nook) or making incremental sales to established customers.

(We plan to address the whether the multi-function device users have a different consumption profile at the Digital Book World conference in January. It’s a knotty question but we think we have a way to get at it.)

The measurements of industry sales have been far too imprecise and muddied to address a sophisticated question like that. (The AAP and BISG are making a serious joint effort to remedy that situation; I have seen some of the great work in building a new data model that has been led by Tina Jordan of AAP and Scott Lubeck of BISG. More on that very promising initiative some other day.) The aggregate industry numbers that we’re used to probably won’t be sufficient to change any closely-held opinions any time soon.

Individual publishers might see data worth intepreting in the total unit sales of major authors that  have established clear sales patterns over time, if they can analyze their way past the fluctuations that must inevitably occur in the sales of each new major release by an established bestseller writer. One place one might expect to see an uptick is in the prior titles in a series (but, even then, you don’t know if the extra sales of four prior Carl Hiaasson titles weren’t instead of sales of four other books, do you?)

My own analysis has been simplistic, assuming pretty much flat sales into the digital future because that has been the case in our overwhelmingly non-digital recent past. When I do the calculations that lead me to think that the sales available to brick-and-mortar stores will decline drastically over the next five years, I’m assuming that the rise of digital sales results in a pretty much equivalent decline in print sales. I also assume that the increase in ebook sales and the reduction in retail shelf space allocated to books accelerates the movement of print book sales to online. If ebook sales aren’t largely cannibalizing, and they don’t themselves reduce the sales available to be made in stores as much as their growth would suggest, then shelf space might not disappear as fast.

My back-of-the-envelope calculations (which have been endorsed in a series of private conversations with publishers, booksellers, and analysts but also strongly resisted in a private conversation by at least one person whose judgment I really trust and also apparently contradicted by the expectations expressed by Random House CEO Markus Dohle in his recent interview) are that brick-and-mortar’s share of total trade book sales will reduce from around 80% today (some say it is higher) to about 30% five years from now. That would be a reduction of more than 60%. Let’s say the share is still 50% in five years (which I speculated might be the number in 2-1/2 years). That would still constitute a 35-40% reduction from where we are today. That’s drastic.

But it still doesn’t tell us “who fails?” Shelf space reductions can come in a variety of ways. Stores can be closed, chain and independent. Dedicated bookstores of all kinds can become less dedicated and turn over shelf space to other items. And mass merchants can decide to reduce the space they gave books or to eliminate them. All three things will happen to varying degrees.

This is a bit like trying to do a weather forecast based on one’s confident knowledge of climate change. The two are related but there are local factors in addition to global ones. Each time a store closes or reduces its shelf space (or, for that matter, in the rarer cases where a new store opens or one increases its shelf space), it affects the fate of the other stores in its vicinity.

On Tuesday night, I came home from a late meeting with a former Cabinet official who was thinking about buying an independent bookstore and seeking my advice, which, based on no specific knowledge, was “don’t.” I walked in to receive a call from a reporter who asked me for my comment on the Barnes & Noble “news.” “What was that?” I asked. “They’re putting themselves up for sale,” he said. “What has happened recently that would motivate that?”

Without having read the press release, which would have signaled to me that they weren’t actually putting themselves up for sale so much as beginning the process of taking themselves private, I strived to answer the question. I thought the acceleration of ebook uptake, some of it fueled by B&N’s Nook device, was recent news that didn’t bode well for physical bookstores. I thought the recent rescue of Borders, which could postpone their demise or shrinking, wasn’t happy news for Barnes & Noble. And I wondered whether the Ron Burkle lawsuit might make the Riggios less interested in owning the business.

Of course, all of those things are true but none of them apply because the premise was wrong. The Riggios are probably not trying to sell the business; they’re more likely trying to buy the business.

Then I checked with a commission rep friend of mine about the bookstore the former politician I met earlier that evening wanted to buy. It turns out to be an independent with a relatively solid future, with knowledgeable staff underneath its owners and a great reputation with the publishers which assures a continuing flow of traffic-building author appearances. In other words, “don’t” might not be the right advice in this particular case.

Whether the brick-and-mortar share of the business falls by 25%, 50%, or 75% over the next five years from what it is now (and all are possible), the reduction in shelf space depends on whether that reduction is against a rising base of total sales or a stable one. And how it affects any one particular store depends on what has happened to the shelf space allocations by others in that store’s immediate vicinity. That will be very hard for anybody to track.

I am still extremely skeptical of recent celebrations of the successes of independent stores, which we’ve seen coming out of New York City and Pittsburgh in the past couple of weeks. Anecdotal information is not projectable data; it is often misleading data. Nobody seems to be making the claim that bookstore shelf space is increasing in New York or Pittsburgh or anyplace else. Any one bookstore might still, for a while, be a reasonable bet. But this is a case where the usual laws of investment (diversify as much as you can) would likely not apply. It is hard to imagine bets on five or ten or twenty independent stores paying off in the aggregate in the years to come. Unless you were making those bets with knowledge about exactly where Barnes & Noble, Borders, Books-a-Million,Walmart, Target, and Costco were reducing their shelf space the odds will be against you, and I’m pretty sure there won’t be anybody who knows all those facts in a timely way.

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  • kwn2196

    Re your comment on books bought by owners of dedicated eReaders versus owners of muti-purposes devices:

    A phenomenon common to Kindle and Nook owners is buying more books. That's caused by a variety of factors– more impulse buying (because it's so damn easy), cheaper books, and the free sample feature (which makes a reader more likely to take a chance on unfamiliar writers)– but the most significant is that people tend to read more once they own an eReader. My reading rate had dropped since the years right after I left college, but it's back up there now to 1-2 books per month.

    I would be interested in knowing if the same phenomenon occurs with iPad owners. We've had less time to assess it, and of course, the iBook store has no way to know how many books people bought before they got an iPad, but it would make for an interesting survey.

    • /blog Mike Shatzkin

      It *would *make an interesting survey and it is part of what I want to find
      out for Digital Book World, but I'd point out to you that the sampling
      opportunity is there for iPad owners through the Kindle, Kobo, and B&N apps!

      Mike

  • Richard Joseph

    One subject that ought to be included in this research is a check on the number per 100,000 of population who actually read for pleasure. I'm not convinced that it has increased. In the UK, it almost certainly has decreased.

    • /blog Mike Shatzkin

      Richard, doing some comparison number for this might prove nigh on
      impossible. Unless you had a baseline number to compare to, and you could
      apply a consistent methodology to get an updated number, no comparison would
      be valid. A definition like “read for pleasure” is also a bit squishy and,
      of course, we're happy to sell people lots of books that aren't read for
      pleasure but for some other kind of edification.

      I don't say this wouldn't be good to know, but I think it would be very hard
      to find out.

      Mike

  • Andy Laties

    “Anecdotal information is not projectable data; it is often misleading data. Nobody seems to be making the claim that bookstore shelf space is increasing in New York or Pittsburgh or anyplace else. Any one bookstore might still, for a while, be a reasonable bet. But this is a case where the usual laws of investment (diversify as much as you can) would likely not apply. It is hard to imagine bets on five or ten or twenty independent stores paying off in the aggregate in the years to come.”

    The New York Magazine article you cite spends a lot of time on Greenlight Bookstore, which I referred to in our prior discussion on your blog a few weeks ago, when I mentioned a store that had raised $70,000 from its neighbors. For you to be skeptical of the financial data so bravely provided by Greenlight to New York Magazine is puzzling. Jessica Stockton Bagnulo has been the most visible new bookstore owners in the country over the past couple of years. She prepared herself by working increasingly demanding jobs at several leading NYC bookstores. She won a major business plan competition in Brooklyn and got a $15,000 prize for her future bookstore's business plan. She parlayed this visibility into support from a neighborhood association that wanted a bookstore in their neighborhood. Everything Jessica and her partner Rebecca Fitting are doing very closely follows the American Booksellers Association's best financial practices. The financial breakdown provided to New York Magazine shows their percentages of expenses are hewing right where they should be (e.g. rent is about 6% of gross…this is because they were able to negotiate a sweetheart rent, surely due to their knowledge of the ABA benchmarks and insistence that the landlord courting them make it possible for them to hit those benchmarks). Greenlight Bookstore is essentially a vindication of the ABA's decades of close financial analysis of its most successful members' practice, as collated in the bi-annual ABA Financial Profile.

    Jessica Bagnulo and Rebecca Fitting's project at Greenlight is being watched by dozens of prospective booksellers across the country. The lesson of their rocket-like launch — attaining operating profitability in year one! — is that if you work hard at learning from the most successful stores in the business (and, you befriend the most successful bookstore owners in the country, using the ABA's programs such as the Winter Institute), then you can open a successful bookstore.

    Jessica had no money of her own when she started blogging about wanting to open a bookstore, at age 25, five years ago. Look what she has accomplished! It's really a stunning vindication: the capital coalesced around her. Of course your point about how no-one should invest in a bookstore may be correct. Bookstores are not a smart place to put money you need for your future personal needs (like, for retirement). Bookstores are a place you invest in order to achieve personal social impact goals you have set for yourself in the world. The people who invested in Jessica and Rebecca's bookstore have counterparts in well-to-do people all over the country however. Many people are now prepared to hazard a small proportion of their assets to ensure that their neighborhoods have a well-run independent bookstore. We need qualified entrepreneurs — human capital. Financial capital is not really the problem.

    • /blog Mike Shatzkin

      You said: *For you to be skeptical of the financial data so bravely provided
      by Greenlight to New York Magazine is puzzling. *

      This is called “creating a straw horse and then beating the crap out of it.”

      I never said I was skeptical of Greenlight's financial data. That really had
      nothing do with my point at all but that seems very much beside YOUR point.

      What I said was that there was no data about whether shelf space in NY was
      increasing or decreasing, regardless of the anecdotal data about individual
      entrepreneurs.

      Mike

      • Andy Laties

        Touche.

        However I was also going after you for suggesting that people shouldn't invest in indie bookstores. (I think you did say that people shouldn't invest in indie bookstore..?) I was saying that they SHOULD invest in indie bookstores when the human-capital/entrepreneur involved was working very hard at ramping up excellent skillsets, and when the capital in question could be acceptably hazarded by the investor. (The question for your cabinet officer should of course be: “Can you afford to lose all your investment and then some?”) For instance, Von Dreesman, of Vendex, COULD afford to lose the $18 million he provided Len Riggio in the mid-80s. Turned out the entrepreneur he bet on (Riggio/B&N) was quite driven to prevail, in a marketplace that most observers would have said was — at the time — controlled by other businesses (Walden, Dalton, Crown). Sometimes it is smart to bet a small proportion of one's assets on an outside chance, right?

        You think no-one should invest in bookstores right now from the perspective of industry-wide analysis. (You think the print-book business is about to slide off a cliff.) But my point is that any given individual in a specific situation need not feel constrained by an industrywide perspective. They need only pay very close attention to exceptional opportunities that seem to buck the big trends.

        As to the current NYC shelf space quantity issue: Barnes & Noble has closed some locations recently, and, some indie bookstores have opened, and I bet that shelf space in NYC has decreased on a net basis, and that this is why the indie bookstores are doing okay. But that's just a guess, as you say. Long term, naturally, I believe that there will be more indie bookstores in NYC, and this is in part because the indie bookstores in NYC formed, for the first time ever, an association, IBNYC, two years ago, and are working hard to raise the profile of indie bookselling in New York. This of course attracts the attention of prospective entrepreneurs. In a down economy, more people find themselves forced to open their own business. That publicly provided financial data from Greenlight has assuredly caused more than one person to say, “I am going to try that myself. I am going to learn how to open an indie bookstore.”

      • /blog Mike Shatzkin

        You're doing it again. In the very next reply after you say “touche” you
        say:

        *You think no-one should invest in bookstores right now from the perspective
        of industry-wide analysis.*

        Andy, in this very post I make the point that having learned about a
        specific bookstore's proposition, I thought my general advice (don't invest)
        might not apply in that specific case. The whole POINT of the friggin post
        is that the circumstances are going to be highly local and specific. I say
        the odds are still against success and until you start reporting on the
        start-ups that failed as well as the ones that succeed, I'm not going to
        look to you as a source for objective data.

        Please stop projecting a lack of nuance on what I say and then attacking it.
        It is very tiresome.

        Mike

      • Andy Laties

        “The whole POINT of the friggin post is that the circumstances are going to be highly local and specific.”

        OK, I had definitely misread the intent of the post, and I apologize for doing so. Thanks so much for considering (and thereby, promoting (I think?)) this line of analysis.

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