The Shatzkin Files


How many Christmases until we see a whole new industry?


John Makinson, the global CEO of Penguin, was quoted in a Reuters article saying that the post-Christmas period in publishing coming up is “tougher to predict” than “any time that I can remember”. Asked what he sees in the immediate future, Makinson replied “dark clouds”.

Makinson’s concerns reflect one we have written about many times in this space: the rise of powerful ebook vendors who are tech behemoths essentially replacing the network of brick bookstores, many of which were free-standing independents. (This is true in the UK, where Makinson is based, as well as in the US, for which he is also responsible. It will also happen everywhere else.) He made a very cogent point when he said that publishing has been driven more by supply than demand. He was quoted as saying “consumer taste doesn’t actually change all that much but what does change is the availability of books in different channels.”

He’s completely correct. Up until 15 years ago (the dawn of Amazon), only books that were on store shelves had much chance at all to sell. The biggest and most successful publishers today are still the ones which ascended because of their power to put books on those shelves. It is not the publishers’ fault or doing that this is changing.

Longtime industry executive and consultant Joe Esposito wrote a post around the Borders bankruptcy that makes this general point: publishers are part of an ecosystem that is changing in ways they can’t control.

The growth in ebook sales is not an unbroken line pointing up. Industry stats suggest that sales may even have slowed a bit in September compared to August. But this is the time of year when we get the next step-increment change in the publishing reader-supply network. Starting in November, 2007, when Amazon put the Kindle on sale for the first time, the Christmas season has been when the huge leaps in device ebook reader distribution take place. That includes a huge ebook sales day on Christmas itself followed by a couple of months when ebook sales reach new peaks.

This is inevitably accompanied by bad news from the brick book trade. Last year’s first quarter included the bankruptcy filing of Borders. Stores fight hard to keep their doors open through the Christmas season but, with each passing year, if they’re not selling ebook reading devices, they find disappintment more often than salvation.

One bookstore owner I know has been doing a great job; the store held its own despite the overall slide in print. The bookseller told me that this year, through October, sales at the store were down 5%. Not bad. They were down 2% year-on-year last year. They were down 1% year-on-year in 2009. And they had a record year for sales in 2008.

There’s a pattern there. The percentage reduction is doubling each year. When I said, “so you’ll be down 10% next year and 20% the year after that, right?” Bookseller said, “probably.”

Almost no brick store can stand a sales loss of 20% and remain viable. Maybe one could make up the 20% by selling something else in addition to books. But maybe branching out into other lines of merchandise will cost more than it will generate.

Maybe they won’t be able to hold even that 5% reduction through Christmas. And maybe the 20% we see as two years away is even closer.

Anecdotal reports abound that stores that are near where there formerly was a Borders are seeing a lift in sales. One sales executive I know speculated that B&N would pick up half the Borders business. Since Borders sales were a high double-digit percentage of B&N’s sales, that should provide quite a lift. But because B&N’s store sales now include Nook devices, we aren’t able to analyze very readily from their announced results what the trend of their actual book sales in the stores (or online) is. According to Michael Cader’s report of their just-announced results, B&N tells us that “physical book sales declined”.

As the digital sales of straight text books — which are estimated by some to be 75% of bookstore sales — routinely climb past 30% of the total units, there’s just less and less print business to go around. Ebook sales seem to have doubled again in 2011 from what they were in 2010. There are high expectations this Christmas for ebook reader sales, newly fueled by color tablet-like devices from Kindle, Nook, and Kobo (all on sale at consumer electronics outlets as well as at bookstores and online). That suggests (to me) that 40% or 50% ebook sales shares might be common by early 2012.

Borders was somewhere around 10% of the print book business when they disappeared. More than 10% of the business will have shifted away from brick stores to ebooks and online sales in the year following their bankruptcy announcement.

So the lift from picking up Borders business is unlikely to replace what brick stores are losing to more customers switching to ebooks and online buying of print. And that squares with what B&N just told us about their most recent reporting.

We are seeing sales staff reorganizations all over town and in the UK as well. Fewer stores and less volume through them mandate smaller field sales organizations. One former high-ranking sales executive I know who is now a thriving consultant was telling me yesterday that finding an executive sales position in publishing today is a nearly impossible task.

If the ranks of sales reps and sales management are being thinned, how about the elaborate systems we have built to support them?

How much longer will we be publishing in “seasons”, which was a paradigm really built to serve a far-flung rep network that needed to gather to learn about new titles? It now seems like an anachronism, particularly when the biggest accounts buy from monthly lists. How much longer can that last? Sales conferences have been scaled back dramatically from what they were a decade or two ago. How long before they’re virtually defunct?

At least printing paper catalogs, which is a largely wasted expense these days has been retired by several companies. A bookseller I asked said Harper dispensed with paper catalogs already and she expects Random House and Macmillan to do so in 2012. I’ll bet the comment section of this post will attract others to say they have done so or are about to do so as well.

The old publishing sales-and-distribution ecosystem is disappearing but the new one is not built out yet. Publishers are, to greater and lesser degrees, converting to digital workflows, developing their metadata chops, collecting names, building vertical communities by genre and topic, collecting and analyzing ebook pricing data, building new models to work with authors and even self-publishers, and they’re still signing the books they want with royalty rates for ebooks of 25% of revenue.

These efforts have been financed by the margins being earned on sales of print and sales of digital that publishers were able to acquire because of their power to distribute print. In Esposito’s words, this cash provides “venture capital for the new all-digital businesses that all publishers are contemplating”. These annual step-increments of digital growth and brick store decline have so far been tolerable to most of the big players we’ve known for decades. (Borders was an exception, but we know Borders was not done in by digital change alone.)

The pace of the digital switchover is quickening. That will reduce the cash available to invest in building a new ecosystem at the same time the urgency of coming up with new answers is rising. It’s enough to make a sober executive, even at a very large, successful, smart, and innovative company, admit to serious concern for the industry’s future.

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  • http://mindtherant.blogspot.com/ MindTheRant

    Mike –

    As a guy who’s been out of work since last January — laid off as a merchandiser of physical books at Barnes & Noble.com — there’s nothing much surprising about this depressing news.  Shocking, yes.  Surprising, no.

    However, I would like to mention something surprising about ebooks that I’ve begun to notice over the last month or so: the number of ebook enthusiasts who have a marked antipathy toward physical books.  These enthusiasts fall into two categories: 1) dedicated ebook devourers (mostly of genre fiction, I would imagine) who’ve been radicalized by Amazon’s we-will-sell-no-ebook-priced-above-$9.99 legacy and now eagerly post scathing 1 star reviews of any ebook priced higher and 2) the growing legion of readers interested in self-publishing, which, of course, is easiest and cheapest to do when physical books are left out of the publishing equation.

    The common enemy of these two groups is the Big Six, though for separate reasons.  The dedicated ebook devourers, most of whom have long since stopped buying physical books, note that the Big Six persist in pricing their ebooks above the fatal $9.99 DMZ.  The new self-publishers regard the Big Six with disgust because they’re the gatekeepers of old-guard publishing, whose humiliating protocols demand that aspiring writers grovel first for an agent and then before the effete tastemakers of New York.

    The bizarre net result of this twin movement is a distaste if not a revulsion not only for physical books but for the equally physical stores that sell them.  And from what I’ve seen these zealots make no distinction between chain bookstores and indie bookstores — they’re both purveyors of an obsolete medium churned out by a cabal of vile Eastern snobs who deserve to be consigned immediately to the dust bin of history.

    I know you’re a dyed-in-the-wool ebook reader, Mike — and I don’t blame you.  But did you ever think physical books — those quaint relics with pages — would become objects of *contempt* among so many who profess to love reading?

    God knows I didn’t.

  • Lisa Buchan

    Mike – of all the areas of investment you mention – digital workflow, updating metadata, creating communities and managing pricing, which ones do you think will be the “make or break” ones for the next year? 

    • /blog Mike Shatzkin

      I’m hardpressed to choose among them. I guess if you haven’t gone to a digital workflow yet, that becomes a priority because it enables so much else. Updating metadata has immediate benefits, so I think it is a cash-flow positive exercise very quickly for any company to improve those practices. Creating communities should be baked into editorial and marketing; it is sort of like digital workflow in that it is about operating in a way that isn’t making your 20th century legacy problems worse! And I’d say managing pricing is something that very few have even begun to address in a serious way.

      You didn’t mention “collecting names”, or as Godin says, “permissions”. That fights everything else for first place.

      Mike

      • Chris

        Re: pricing.

        Whoever is looking after ‘Water for Elephants’ is doing an amazing job on the ‘dynamic’ pricing. That title has been appearing at various price points.

        I’d love to know what’s behind the data they would have yielded during its 400+ days in Amazon’s top 100.

      • /blog Mike Shatzkin

        Interesting, Chris. I’ll see what I can find out.

        Mike

  • Jack W Perry

    Enjoyed the article. The speed of change in our industry is astounding.

    Five years ago, it wasn’t unusual to advance 25,000 copies of a new novel (B&N – 7,500; Borders – 5,000; Indies – 2,500; B&T – 4,000 and Ingram – 6,000). Amazon would take some but never a lot up front and ordered based on consumer pre-orders.

    Today, that number is less than 7,500 (probably even lower). There just are not the places to put the books. A new novel is driven by ebook sales.

    This is just a single example how much the industry has changed.

    • /blog Mike Shatzkin

      That’s great perspective, Jack. But one thing that jumps out at me from that summation is that the publisher’s capital risk when publishing is reduced by 17,500 copies not manufactured or shipped. If they’ve still go the same chance to make the book big, that’s actually a positive economic development.

      Of course, one sees it clearly that a start-up can go ebook first because there’s no capital requirement. But it also true that the traditional publishers are able to publish each title tying up less capital.

      I have to think about this some more, but I *think* it is an argument for increased title counts. And I’ve thought of others…

      Mike

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  • Kevin Kaiser

    Mike, this is a great summation. Thanks for posting it.

    Makinson’s comment about the fundamental shift from supply to demand is spot on, and this is legacy publishers’ greatest challenge, in my opinion. Workflow and processes are all essential, and I’m glad they are focusing resources there, but the ability to GENERATE DEMAND will be the deciding factor between who thrives within the new ecosystem and who dies.
    Legacy publishers are not particularly good at doing that because many of them (not all) see the world the same way print advertisers did when banner ads were first introduced. Collecting names is their goal, cost effectively marketing to an audience on a campaign basis, which doesn’t work because people are already over-marketed. People don’t want more marketing messages, they want conversations. The problem is publishers don’t have the time or resources to do that well. How can they? Building audience isn’t an easily scalable model.

    I’m not convinced legacy publishers really know how to do it, and I’m sure many (most?) won’t figure it out before it’s too late. They’re too busy trying to save the paper business.

    • /blog Mike Shatzkin

      Kevin, I see things pretty much as you do until you make the point that the big publishers are trying to “preserve the paper business.” I think that statement might have been true two years ago, but I don’t think it is true now. But I agree that going from B2B to B2C is very hard for them and there is a lot of pain to come.

      Mike

    • Chris

      I dunno, Kevin.

      Most Internet Marketers still think email is powerful. And I think you will find that John Locke would give his left nut to have a bigger email list.

      The reason being that email is the perfect platform to ‘own’ the conversation.

      The key is the way you use that email. The marketing copy needs to be really tightly monitored to optimise it.

      Smart marketing is not about turning every email into a sale… it’s to convert every email recipient into a promoter of your product/service. Thus becoming your sales staff.

      All this is hard to do, of course. Which is why most people don’t do it. 

      • /blog Mike Shatzkin

        And I’d add that “most people don’t want more marketing messages” is a weak argument against email, because it is *free*. Waste costs nothing (in cash).
        Mike

      • Kevin Kaiser

        Hi Mike, like I pointed out to Chris, I’m not against email marketing. I do quite a bit of it with great results. I’m arguing against *bad* email marketing. I’m just of the opinion that many marketers do not recognize the difference.

      • Chris

        “Howdy All, sorry for the group email. My bad. Unprofessional, I know! 

        Just wanted to ask if anyone has any travel suggestions for [insert relevant continent], my sister is trying to boost her love life by following the footsteps of one of our authors who wrote [insert relevant book].Thailand, Malaysia, Vietnam?Any suggestions would be great.Cheers [insert relevant marketers name]“

      • Kevin Kaiser

        Hi Chris, I agree with you. I didn’t say email marketing is bad, actually. I love it and think it’s highly effective when done properly. It’s cost effective, too. But it must be done, like you point out, in a smart way. My point is that publishers don’t do that well. Heck, most people don’t do it well. 

      • Chris

        I think why John Locke is so good at it is because he is the marketer and the author. Kinda hard to replicate if you are working in a big publishing house. Not impossible, just not as personal.

      • /blog Mike Shatzkin

        There’s no doubt that there’s an organic connection between Locke’s writing and his marketing.

        I’m in the process of looking for authors to speak at Digital Book World who built themselves from nothing on their own. We’ve asked Locke and Hocking before and neither of them would. But, the fact is, stories like theirs are *extremely* rare. The authors who are achieving real commercial success online are ones who had backlists from regular publishing houses and a foundation of fandom and name recognition as a result.

        Mike

      • Chris

        Definitely outliers those two.

        I wish I could duplicate their success but I couldn’t mimic John’s marketing persona if I tried. He’s a natural talent – sales and story telling. Like you say, Mike… extremely rare.

        Mike, maybe you should have a yarn to Chris Culver. He must have shifted a ton of units during the last three months. Plus I think, although I’m not certain, that he is a college lecturer. Which means he probably won’t shut up once put in front of an audience!

        http://amzn.to/tHZgma

        http://bit.ly/rYBfeK

      • Chris

        Edit: in a Kindleboard post he mentions being an ‘academic’.

      • /blog Mike Shatzkin

        Thanks, Chris. We’ll follow up.

        Mike

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  • David Gaughran

    Hi Mike,

    I don’t think we can make such a big deal of any September slowdown in e-books. There are often strange bumps and dips in the monthly AAP numbers that flatten out when you zoom back a little. 

    Having said that, the market is still immature enough to be massively influenced by new entrants (who go on binge-buying sprees to load up their new devices). It’s not too much of a stretch to imagine that those who normally would have bought a device in September postponed their purchases until the release of all those new models in October/November (which would have a knock-on effect on e-book sales).

    I have no doubt, however, that seasonal patterns are emerging – and will continue to develop – in e-book buying. Last year we saw a boom which began in November (on the back of all those  new devices), which grew dramatically from Christmas Day onwards, and ran through until February this year (when e-books were the #1 format in the February AAP figures with 29.5% of the market).

    Where there are peaks, however, there must be troughs. 

    Dave

    • /blog Mike Shatzkin

      I hope you don’t think that I made a “big deal” out of the September numbers; I agree they don’t mean much.

      The market is still heavily influenced by new ebook readers getting into the game. When somebody gets their first device, there’s a tendency to load it up, creating a spike in sales for that user. When lots of people get devices at nearly the same time, the whole market rises. Each Christmas we experience that more emphatically than we did the year before.

      This may be the last year when we get that huge spike, or maybe next year will be. I don’t think the market will settle into reliable patterns until the process of adding new ebook customers starts to really slow down, which I don’t think will happen until we’re in a 65-70 percent ebook world for straight text. (That’s just my personal guess.) We aren’t there yet.

      Mike

      • David Gaughran

        Sorry Mike – poor phrasing on my part – that wasn’t the impression I got from your piece.

        And I agree with the rest of your sentiments here. 

  • http://www.facebook.com/profile.php?id=1736483685 Eric Welch

    I have observed that those local stores which cater to local authors seem to be doing better than those interested primarily in the blockbuster books – and this applies both to independents and chains. There was a small bookstore in my nearby community of 25,000. They were doing well enough to be bought out by Book World and now, guess what? They will no longer do author signings for the locals unless the books are available at substantial discounts and through Ingram or one of the other big wholesalers.  Well, guess who does carry the local author books:  Amazon. Foolish. They will just lose locals who want to support the local store.  In a larger town of about 150,000 the B&N is still in business and has book signings all the time for local authors, has their books in their database, etc.  The Borders in town , well we all know what happened to Borders.  I could cite other examples. If small independents (and others) want to survive, they will have to carve out a niche and there are plenty of local authors who will create traffic and help them sell books.

    • /blog Mike Shatzkin

      Thanks for the observations, Eric.

      It has been long understood in the publishing business that “local counts.” Publishers had enough cognizance to at least want to know the author’s hometown as a standard matter forty years ago! I think the important point from your post is that it isn’t about whether the store is local or chain; it is about whether they pay attention to what is local to the store location. As you make clear, Barnes & Noble does that better than some of their smaller competitors.

      Mike

  • Anonymous

    Testing from Disqus

  • http://twitter.com/r_ganesh Ganesh Ramakrishnan

    Thanks, this is a fertile topic that needs many such views and analysis. Seth Godin has been making bold predictions for long about this. Here are some thoughts I have.

    -If this will accelerate the publishing industry’s modernization, it is a good thing that will benefit everyone, though a few players may not exist in their current form

    -Around 1995 I remember attending seminars and reading articles that confidently asserted that television will be dead by 2000, printing will die by 2002 and so on. The reality has been that the older forms and the industry as a whole have evolved and grown–the old and the new content and formats co-exist, blend, mutate…

    -In general, most of the predictions from the 90s have come true but such fundamental shifts tend to take much longer (relative to the forecasts), which gives time for alert players to start a process of change by experimenting and participating rather than being in denial.

    • /blog Mike Shatzkin

      It was around 1995 that the real potential of the Web became obvious to many people. That led to all sorts of imagineering about what could happen. Much of it has or will, but, you’re right, big changes take time. In fact, in 2000, I participated in an exercise trying to predict what publishing would look like in 2010. When somebody pulled out those predictions (done with a colleague) about two or three years ago, they seemed reasonable but still a bit futuristic.

      Getting the future right when it differs from the present is hard enough. Getting the *timing* right is a lot harder.

      Mike

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  • Anonymous

    What’s happening with in-school book fairs?
     

    • /blog Mike Shatzkin

      Not a question I can answer off the top of my head. It’s Scholastic’s business. Scholastic is developing an ebook platform. That’s all I know.
      Mike

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