The Shatzkin Files


Kobo’s new deals propel them into the top tier of global ebook competitors


The week I spend each year at the Frankfurt Book Fair is always the most stimulating week of my professional year. The concentration of the best thinkers and most powerful people in publishing always seems to lead me to a new burst of understanding about our global publishing world, particularly in these times of rapid change.

I saw one Big Six CEO who noted that I had said last week that I expected the US publishers to be living in an 80% ebook world pretty soon although the global head of another of the Big Six companies had just stated the belief that the switchover to digital would stop, or slow down significantly, at 40%. I respectfully disagree, but will save that argument for another post. The one I talked to, who chuckled about the wide disparity in these two predictions, didn’t express an opinion about which of us was right, but the implications of the two predictions are so different that it behooves the people running the biggest companies to at least consider mine, even if they believe his.

I also talked to a business development executive for one of the tech companies that has been converting backlists from print and pdf to epub. He made the point that his business remains robust but moves around the world as new markets discover serially that they need to get their intellectual property into digital form. We agreed that those of us who make a living on the digital transition — and that certainly includes me at the moment (what are you reading this blog for?) — have a few more years ahead of us before we’ll have to figure out how to make a living on the new reality (if we need to keep making a living when it arrives…)

With the deals announced at Frankfurt by Kobo with the English retailer WHSmith and the French retailer Fnac along with the quickening pace of store openings by Apple and Amazon, the future shape of the ebook retailing landscape has been more clearly defined. It looks to me like we’ll have three principal global players that will be active in every market — they being Amazon, Apple, and Kobo — plus perhaps a local contender in each market as well. Barnes & Noble has played the latter role extremely successfully so far in the United States; Waterstone’s will attempt the same in the UK starting next Spring; there is local competition in Germany; and certainly there will be in many other countries as the ebook revolution laps at their shores. Google, being Google, will not go away, but they will remain a relatively marginal player unless and until they put considerably more energy into their solution and into promoting what they have.

The Kobo deals are the game-clarifiers, if not game-changers. A sage observer of the digital scene stopped at my stand here in Frankfurt to discuss the WHSmith-Kobo arrangement with me and he wondered whether this was the best deal for both sides. Should Kobo have been trying harder to make a deal with Waterstone’s? Is it wise for WHSmith to be making a deal where they sell the devices but connect them to a Kobo-branded store?

But that, of course, is the key to the deal. The economics of the devices don’t work unless you also can sell the ebooks to go into them. (That’s the answer to all the geniuses who think Barnes & Noble is being thick not implementing an international rollout of the Nook!) Neither WHSmith nor Fnac is principally a book retailer: books are just another product line in stores that sell other things and have a broader identity. By selling a reader attached to an ebook store that serves customers well, they buy themselves relevance to the book consumer during the transition and extend their lives as booksellers. They demonstrate recognition that building and maintaining a ebook store is not a trivial undertaking and, in the face of several global competitors, not something they want to undertake from their position as a country-specific, and more general, retailer.

By tying up with Kobo, both WHSmith and Fnac can get into the market with ereading devices at about the same time as Amazon brings in the Kindle. And WHSmith launching for Christmas 2011 should be terrifying Waterstone’s, which will be months behind with devices and almost certainly delivering a less consumer-friendly store off the bat than the experienced Kobo offering will be.

Barnes & Noble has achieved startling success at establishing a strong second-place position in the US ebook market, but their situation may prove to be unique. First of all, they’re in the biggest single ebook market (by value, even though poorer markets may pass them sometime sooner in units) we’re likely to see for a decade or more. Second, they are a very serious book retailer that has built strong relationships among book publishers worldwide over many years. And third, their execution was nearly flawless. Even with their precedent as an example, there is no guarantee that Waterstone’s, or anybody else, can pull off what they did in another market.

So if it is a global game and you have to be a global player to be competitive, as well as a “whole ecosystem” game that requires devices attached to a well-stocked and well-presented econtent retailing environment to succeed, we can see the steep uphill fight to be waged by the other players trying to compete with Amazon, Apple, and Kobo, whether they be Google, Copia, Sony, Baker & Taylor’s Blio, or the new entrants financed by publisher collaboration: Anobii in the UK and Bookish in the US.

All other things being equal, I can see a global ebook marketplace that some years from now is 90-95% controlled by Amazon, Apple, Kobo, and a local player in each country, with Google getting most of the rest. Google may punch above its weight on the long tail because discovery of the obscure or highly niched content might be their forte; one scholarly publisher told me at Frankfurt that he is already seeing some real growth in his Google sales, which no trade publisher has said in my earshot yet.

But all other things may not remain equal. One informed member of the European digerati told me he believes that the European Competition Commission may outlaw the agency model in the European Union. Were that to happen, that would tilt the playing field substantially toward Amazon. It is ironic that the biggest, strongest, and most deep-pocketed competitor for global ebook sales could be handed an enormous competitive advantage by bureaucrats ostensibly trying to foster a competitive marketplace. Publishers may have deficiencies in their understanding of the digital transition, but it would appear that the government bureaucracies the world over might be far more confused than the publishers are.

I’m posting this before I leave the Frankfurt Book Fair on Sunday afternoon, European time. I won’t have the opportunity to respond to any comments until at least Monday night London time. I drive with a friend and the charming little hotel we stay at in Monschau doesn’t have wifi and I don’t have the digital dexterity (with “digital” in this case referring to “fingers”) to do lengthy replies on my iPhone.

  Back to blog

  • http://twitter.com/WindwalkerHere Stephen Windwalker

    Mike, so is it your assessment that iBooks and Kobo between them are accounting for more than one-third of ebook sales?

    • http://idealog.com/blog Mike Shatzkin

      Right now? Nowhere near inside US. B&N is there. And that’s all the global sales at the moment. This piece is futurethink.

      Mike

      • http://twitter.com/WindwalkerHere Stephen Windwalker

        Okay, then. Seems to me that Kobo may have gotten itself back into the conversation, anyway.

        But I loved seeing the ring metaphor – “punch above its weight” – and was very interested in the EU comment re: agency model. The subtext of that irony that you noted is of course that such vigilance about competition is intended to protect the interests not of the competitors but of the consumers.

        Cheers,
        Steve

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  • David Gaughran

    Hi Mike,

    I wrote about this deal on my blog on Thursday. I think it’s a huge boost to Kobo too. I had heard complaints from German readers about the quality of their local language store. Their much touted European expansion was being held up by their struggle to sign deals with key local partners. This deal changes all that, in France and the UK at least.

    In the UK especially, this will give them major visibility. There is a WH Smith in every major town, shopping centre, railway station, hospital, airport, and motorway service station across the UK. And customers shop there very often as they sell daily purchases like newspapers, cigarettes, candy, as well as toys, games, stationary and a selection of books.

    The FNAC deal is big too though. As far as I know, they sell more (trade) books than any other retailer in France and the commitment to in-store demos across their network comes at a key time in the digital transition in France. I wonder too if this deal will give them access to other markets given that FNAC have stores in Spain, Portugal, Switzerland, Belgium and Brazil.

    There are also rumors in Germany of a similar partnership with Media Markt. That would be huge – they are the biggest retailer of their kind in Europe, with a continent-wide network in key retail locations, as well as stores in places like Russia, Turkey, and China.

    It seems both deals are similarly structured. The local retailer will handle the storefront, but customers will be passed to Kobo to process the transaction and their respective e-catalogs will be folded into Kobo’s. As such, I think it’s probably a better deal for Kobo than it is for FNAC or WH Smith. I can’t help but be reminded of Amazon taking care of that pesky internet business for Borders. While the situations are not quite analogous, there must be a worry for the retailers that Kobo can build customer loyalty with the customers they pass on, and eventually siphon them away.

    Dave

    • http://idealog.com/blog Mike Shatzkin

      Dave, I mostly share your analysis, but I think each side made the right deal for them. Neither WHSmith nor FNAC wants to make the commitment it would require to run their own bookshops: in technology, in publisher interaction, or in global presence. It better suits their strategy to sell devices, keep their current customers satisfied, and buy time to transition the part of their business that is print books to something else.

      Mike

  • guest

    Hi Mike,

    While interesting I believe there are a couple of things to consider before saying Kobo is in the same league as Amazon or Apple:

    - Both Amazon and Apple have created devices that deliver a wide variety of content. Kobo only focus on books. This would be okay if Kobo were working towards becoming and producing the best e-book reader, but the Kobo VOX points to Kobo trying to enter an arena where they don’t have either the R&D budget or the resources necessary to compete.

    - Yes, Kobo is rapidly growing and expanding into the global marketplace, but Apple and Amazon are doing the same. And both of them have vast resources. Kobo on the other hand is currently running on investor money. Whatever money they are making currently comes from their U.S. market share of less than 2% and Canadian market share of roughly 50%(although that is being used to cover sales of Random House product which remains TOS in Canada).

    - Apple makes amazing margins on their hardware; Amazon while not making the same margins is still making a profit. Kobo will undeniably have to vastly fund the VOX if they want it to be competitive, more so when Amazon launches the Kindle Fire worldwide.

    - Part of the deal with WH SMith is that this chain gets a percentage of every e-book sold. Depending on how Kobo is buying the books, TOS or agency, that cuts even more into their share of sale.

    Yes, Kobo might surprise us and become a leader but that is if and when they begin producing a profit. One thing Kobo could do to become a leader in e-reading is to begin working more closely with publishers none of your other two leaders is currently doing this, one is even trying to kill them. This change would e-book dynamics and truly position Kobo in the lead (everywhere except the U.S. of course). You and Seth Godin have mentioned in the past that publishers need to begin engaging customers more but are ill equipped to do this, Kobo with its focus on Social Reading could provide several services in this area which would in term help it sell more books, make money out these services and fuel the publishing industry.

    Thanks for another great post.

    • http://idealog.com/blog Mike Shatzkin

      First of all, I agree that Kobo has a long way to go to be in the same league with Amazon. But I think they’re likely to be very competitive with Apple in *selling ebooks* very shortly. They might be now.

      But, second, I think Kobo *is* much more likely to be collaborative with publishers in data-sharing and merchandising than Amazon or Apple just based on their corporate DNA, but also because it benefits them to have closer relationships with publishers as the third best-resourced player in the top 3.

      I hasten to add that “top 3″ is a global judgment. B&N Nook is a *clear* number 2 in the US market and, as such, is almost certainly the second leading ebook seller in the world right now, and will be until the rest of the world starts catching up with the US in sales.

      Mike

  • Jeff Dwyer

    Mike:

    I don’t think that the European governments are confused at all about the anti-competitive and potentially illegal problems with the agency business model. I think that the US Justice Department will eventually find the agency model to be price fixing, and we’ll be back to the wholesale business model. European government leaders know this and want to avoid the obvious litigation. Publishers cannot protect an improperly structured supply chain pricing model to support their print book prices. Instead they need to restructure their business models and reduce expenses and excessive overhead to compete with on-line publishers and distributors. It’s painful, but inevitable.

    • guest

      Why would you assume that the U.S. will find that the Agency model to be considered price fixing? I am sure you must be referencing the recent class-action suits, but if you had read them you would’ve notice that these are not backed-up by any hard evidence instead they loosely reference various news-paper articles and are filled with assumptions. The one thing they fail to consider is that in the Agency model the publisher is the one selling the books, not Amazon or Kobo or Apple, these are just platforms of distribution that provide a service. This means that publishers can set whatever price they want. If anything these lawsuits will eliminate a couple of problems publishers have: 

      - Grid-pricing
      - Promotional parity

      • Jeff Dwyer

        Mike:

        I have read the filings of the class action lawsuits, and the discovery is just beginning. What is more important are the notices from the various Attorney Generals from the states that have noticed the publishers, Apple and Amazon that they’ve begun anti-trust investigations. Federal and state actions are slow and plodding but those career attorneys do not undertake a formal inquiry without careful evaluation. They don’t announce investigations if they don’t feel there’s actionable violations. They’ll watch the discovery process of the civil class action suits carefully and fill in the blanks. When the civil depositions begin and the e-mails are reviewed, I think its reasonable to assume that they’ll be able to prove cross collaboration between the publishers and Apple in the structure of the agency model, and it will be judged to be in violation of anti-trust laws. The states and possibly the feds will follow-up accordingly. It’ll be a mess.

      • Jeff Dwyer

        Mike:

        I have read the filings of the class action lawsuits, and the discovery is just beginning. What is more important are the notices from the various Attorney Generals from the states that have noticed the publishers, Apple and Amazon that they’ve begun anti-trust investigations. Federal and state actions are slow and plodding but those career attorneys do not undertake a formal inquiry without careful evaluation. They don’t announce investigations if they don’t feel there’s actionable violations. They’ll watch the discovery process of the civil class action suits carefully and fill in the blanks. When the civil depositions begin and the e-mails are reviewed, I think its reasonable to assume that they’ll be able to prove cross collaboration between the publishers and Apple in the structure of the agency model, and it will be judged to be in violation of anti-trust laws. The states and possibly the feds will follow-up accordingly. It’ll be a mess.

      • http://idealog.com/blog Mike Shatzkin

        Jeff,

        First of all, you’re not answering me. The comment you are answering came from somebody else and, for all I know, it came from a lawyer.

        I’ve discussed this with a lot of people without having any opinion of my own *about the law*. I have found no consensus from disinterested parties. However, I have a *very* firm opinion about the commercial realities and, in my opinion, eliminating agency would be a tragedy for the industry: authors, publishers, and all other retailers except Amazon. That doesn’t mean it won’t happen.

        Mike

      • Jeff Dwyer

        Mike:

        You’re correct. An individual publisher can set the price of their product and the terms of their distribution with a given distributor, but within an industry, the big players cannot collude and conspire to construct a business model collectively that forces higher costs onto the consumer. That’s price fixing. Steve Jobs predicted the agency business model before the publishers announced it when Apple released the iPad. How’d Steve know? Do you honestly think that the Big Six publishers all came upon the agency business model independently as a brilliant way to support their book prices and compete with Amazon,  B&N and eventually Google? Unlike you, I don’t think that authors or artists will suffer from a return to the wholesale model and the elimination of agency. Publishers will need to reach the readers directly since the talent can do that themselves now. Publishers will need to offer the talent better services than simply getting their book into the supply chain. Agents are in danger of becoming irrelevant as are the publishers if they do not adapt. It’s a changing world.

      • http://idealog.com/blog Mike Shatzkin

        Jeff, we are in complete agreement on one thing: it *is *a changing world.
        It sounds like your accusation of collusion is based on circumstantial intuition. It would be giving it too much credit to say it is based on circumstantial evidence.

        I know the people involved. I really very much doubt it.

        Mike

      • http://idealog.com/blog Mike Shatzkin

        My understanding is that the lawsuits in the US are more about “collusion” than about “price-fixing”. They are challenges to the method by which decisions were made, not about the decisions. I hope they are unsuccessful in either case, or both.

        Mike

    • http://idealog.com/blog Mike Shatzkin

      Jeff, asking publishers to “change their business model” to compete with Amazon is like asking a bird to become a fish. Or a tree. It simply isn’t possible and there is no actual way for any publisher to do that.

      I don’t understand *why* the agency model shouldn’t be legal. Why shouldn’t HarperCollins or Penguin be free to sell a product they create at any price they set? And why shouldn’t they be able to appoint agents to be intermediaries for them to facilitate those sales?

      There is one very predictable result that will occur if agency is overthrown: Amazon will cut prices to the point that everybody else will be driven out of the market. I’d do that if I were they; they did that when they could; and no comparison of the resources and customer bases of the players could lead to any other conclusion. So there will not be a multi-player ecosystem and whether Amazon will see cutting prices as the best strategy when the other competition erodes is an open question. That they will squeeze publishers and, ultimately, authors, to be part of their effort to give lower prices to the consumer is also predictable. The attempt to “preserve competition” by eliminating agency will kill competition. And pretty quickly.

      Mike

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  • http://www.facebook.com/people/Kare-Christine-Anderson/100000521862131 Kare Christine Anderson

    Your coverage of this fast-evolving ecosystem has been consistently valuable to this newbie, former WSJ reporter yet this summary of what you observed at Frankfurt  is especially stellar. Thank you so much for the considerable service you offer via this blog

    • http://idealog.com/blog Mike Shatzkin

      Well, thank you very much!

      Mike

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  • Andrew Malkin

    I’m pleased for Kobo that they closed both of these high-profile deals at FBF with WH Smith and FNAC as European partners. It is great to see this after their Borders and RED Group setbacks. I heard they are far along in conversation with the two big book retailers in Germany, Hugendubel and Thalia. I bet they will consummate this partnership imminently too.

    One of the beauties for Kobo is that this helps them enormously in the way of consumer awareness. Many of us in the trade like to root for Kobo (myself included) but few know of them and their devices, especially in the US. Distribution of their devices with key retailers changes that for them. I often feel that we spend a lot of time cheering on new entrants in social reading or what not without questioning how they plan to market to consumers who are getting too much messaging nowadays too.

    I also agree with the aforementioned comment that Kobo is using a recent infusion of investor money to grow their business and they do not have the margins that Apple does nor the ability to make profits (in the case of Amazon) on non eBook or device sales.

    Any speculation as to when/if B&N will take their eBooks outside of the US? Seems to me it would have made sense for Waterstone’s to see out B&N for a Nook partnership. Clearly Waterstone’s didn’t wish to go back to their Sony device days by creating their own e-reader.

    Best,

    Andrew

    • http://idealog.com/blog Mike Shatzkin

      Andrew, my hunch is that B&N faces the problem that Kobo and their partners did. You can’t make the device business work unless you also control the store. If that’s true, it inhibits making Nook deals outside the US. First of all, big stores like Waterstone’s don’t want to cede the store operations to a competitor. And second, B&N is focusing its resources — which aren’t unlimited — on building its US stores.

      The decisions by WHS and FNAC preserve their print businesses but eventually cede the ebook business. It takes a multi-product retailer to pull that trigger. Waterstone’s can’t. Or it is very hard for them to.

      Mike

  • http://ebookfriendly.com Piotr Kowalczyk

    Mike, it’s so good you’re writing about it. I’m dealing with the same topic from a point of view of an ebook enthusiast from one of “destination” countries.

    I wrote a pretty long post on this for FutureBook http://www.futurebook.net/content/why-kobo-best-suited-international-expansion To make thing short : one big issue to put into consideration is the NON-ENGLISH CONTENT.

    Your analysis is perfect on condition that the rest of the world speaks English fluently. The reality is that users in Poland look for content in Polish, in Sweden – in Swedish, a.s.o. A transition to read both in mother tongue and English is inevitable, but English-focused reading will never prevail.

    Therefore, both Kindle Store and iBookstore, which have little content for non-English users (except of course a couple of countries/languages) will never be as attractive as local ebookstores. So contentwise I don’t expect Amazon, Apple and Kobo to control majority of a global market.

    Example from Poland. Major ebookstores (ePub+Adobe) have more than 10,000 titles on offer. Kindle Store – less than 200 Polish books, iBookstore – less than 50.

    From my point of view a conclusion “in the end it’s about content, not adevice” is pretty obvious. Amazon, Apple and Kobo should try harder to bring non-English content to their native channels. They don’t start from pool position any longer.

    • http://idealog.com/blog Mike Shatzkin

      Piotr, I think it is very much on the radars of all three of the big global operations to gather content from everywhere. (And it is on B&N’s radar as well; they have built a bigger Spanish-language ebook store than anybody has, and all for the US market.)

      Yes, every bookseller everywhere will have to sell every language. That’s part of the reason that local operations are highly challenged. It takes a big investment to build the network of relationships and, of course, the “smaller” languages come later than the “larger” ones.

      Mike

      • http://ebookfriendly.com Piotr Kowalczyk

        It’s good you’re saying this, Mike, because from what Amazon and Apple are doing one could reflect they do not care about non-English content.

        When Amazon opened KDP for authors from abroad in January 2010 there were 16 (or 19) supported languages. A couple of months ago they shortened the list to 6 – which might suggest where they’re going to open next Kindle Stores. Trouble is they’re selling devices in 177, not 6 countries.

        Same with Apple. They opened iBookstore in 26 new countries and they had A LOT of time to do it right – since the launch of iPad. While you browse Polish iBookstore you realize 90% of content is English. Language-based collections show Greek, Portuguese, Swedish before scrolling down to Polish. It’s hard to say this ebookstore is tailored to Polish users.

        What I’d like to stress is that selling devices without content creates disappointment. This can lead to either:
        1. switching to local ebookstores (and this is already happening) or
        2. piracy

        Some more explanation: http://ebookfriendly.com/2011/08/19/international-content-for-kindle-missed-opportunity/

      • http://idealog.com/blog Mike Shatzkin

        Piotr, it is a big world and the language, tax, and local customs have to be navigated country-by-country. Even big languages like Spanish, French, and German have a relatively paltry number of titles in epub when compared to English. I can appreciate the frustrations you’re expressing but I think the only solution, repeating the words of a doctor friend of mine said in a different context, is “a tincture of time”.

        Mike

      • http://ebookfriendly.com Piotr Kowalczyk

        It’s less of the frustration, more of the observation. Local ebookstores are developing fast and push their markets forward, knowing that the quicker they take their chunk the harder it will be to take it by Amazon, Apple or Kobo.

      • http://idealog.com/blog Mike Shatzkin

        Your prescription for the local bookseller is right; move as fast as you can. The lesson from WHS and FNAC is that you must decide whether you have a long-term pay, which probably must be global and certainly must be multi-lingual. If you don’t, then even giving up the ebook store in the long run in return for speed might be a good tradeoff. One thing we haven’t discussed is what leverage it could provide a local Polish bookseller (or any other language…) in making a deal with Kobo if they could help add a lot of content in their local language. I am sure it could sweeten the pot for a collaboration.

        Mike

      • http://ebookfriendly.com Piotr Kowalczyk

        As you said, integration of catalogs (native language + English) into one offer could be the best way to speed up the development of local level ebook markets (especially smaller ones).

        Thanks Mike, for all the knowledge and insights!

  • Michael

    I don’t disagree with your analysis of the present, but I do have to wonder what ebook retailers will do in the future to increase market share.  Certainly Amazon has capitalized on the device and price, B&N has worked it’s existing customer base and addition of in-store kiosks for device sales/service.  BUT, who is going to be the store to leverage search and discoverability?  Browsing ebooks and searching content in the store setting remains a challenge largely unsolved by any of the existing retailers, so who’s it gonna be (starts with a G?)

    • http://idealog.com/blog Mike Shatzkin

      On my drive back to London from Frankfurt, my buddy and car-mate (and driver) Gwyn Headley suggested that it would be *really* useful if one of the ebook retailers would enable full-text search of *his own bookshelf*. Now that’s a simple and powerful idea that any ebook retailer could implement. It wouldn’t be about discovery for purchase, but it would encourage you to have all your ebooks in that searchable library.

      Sales will grow organically for everybody who holds on to their customers and their market share. But “discovery” is still primitive. I favor looking for my next read at Amazon because they allow me to search very granularly by topic and then display results in reverse order of publication date, most recent first. This seems, transparently, to be the best way to look (and better than most store displays). It kind of amazes me that none of the rest have matched that capability yet.

      That company that begins with a G is going to have to devote more resources and attention to their ebook store than they appear to have done so far to be competitive. I’m not sure that’s their priority.

      Mike

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