The Shatzkin Files


Publishers better start using their scale to price better, and soon!


It was just about two years ago that I appeared on a panel at a meeting of agents with, among others, Macmillan CEO John Sargent and Sargent made the point that maintaining ebook pricing and margins was one of the critical challenges facing publishers. Ebook sales were still hovering around one percent of the business. Or maybe two. Nowhere near five. Sargent was prescient.

It was about six months ago that I did a couple of posts on direct marketing techniques. I engaged a publishing friend named Neal Goff, whose background is mostly outside of trade books, to help me with those. I had him walk me through some fundamentals because I didn’t know them and, I feared, neither did the trade houses that were now — because of agency — required to set prices on their own books without the requisite expertise.

It was only last week that Random House announced it was shifting to agency pricing and I said I hoped they would be more ambitious about experimentation with price than their competitors in the arena had been.

All of these thoughts came together for me when I read this post on CNET that has two real wake-up calls in it for the big publishers.

One they are increasingly aware of: very cheap ebooks are selling very well and, with at least two major bestseller lists (The New York Times and USA Today) now counting ebook sales in units for their rankings, there is a real threat that the established business at established price points could be chased from the biggest market-maker there is. (It is important to note that the Times and USA Today methodologies are still a bit opaque and it is not clear how lower-price books are weighted. Some clear successes in the low-price realm haven’t shown up yet.)

The other point is more subtle. Individuals and little publishers are fiddling with price in ways to maximize bestseller positioning and revenues. The rules are complicated. Both Amazon and Barnes & Noble have programs that reward pricing above $2.99 by paying higher royalties. But it would certainly appear that there are many consumers who are limiting their shopping for ebooks to those that cost 99 cents or below. So some authors have learned that cutting their price increases unit sales to put them on a bestseller list, then raising their price results in more revenue. Apparently one very useful strategy for revenue maximization is to shuttle between prices.

The point that “cutting price boosts sales” isn’t exactly surprising, and it also isn’t exactly news. J.A. Konrath, perhaps the first established author to really start raking in shekels self-publishing through Amazon, has been experimenting with pricing and proving this point for a long time. Konrath’s data was charted for clarity by blogger Dave Slusher a few months ago. Konrath’s work and Slusher’s analysis of it further emphasizes the central point Neal Goff made to us. Experimentation matters. (Neal called it “testing.”)

Another author has demonstrated that cutting price is important, and promoting lower prices is also important.

Although I have heard one major publishing CEO suggest that the house is doing some fiddling with pricing, there was no suggestion there of controlled and monitored experimentation. And I believe it is safe to say, without doing any research, that no major publisher is doing that on a consistent and persistent basis, let alone algorithmically-programmed price management such as the major ebook retailers almost certainly do.

There is another hugely ironic point buried in the CNET story. It is built around the work of an author named Christopher Smith, who has mastered the shuttle-pricing technique. Turns out Smith has a new fan named Stephen King. King, of course, has not only published successfully with major houses for decades, he was one of the first great ebook experimenters around the turn of the century when he tried to do author-direct publishing of ebooks before there was a market. King’s blurb for Smith has been very helpful to the lesser-known, lower-priced author.

Might Smith return the favor for King by teaching him the revenue-maximization techniques he’s developed so King can get back into the self-publishing experimentation game? I think that possibility encapsulates the major publishers’ biggest nightmare. Publishers are going to have a devil of a time defending their 25% royalty rate into the future, which just feels intuitively unfair to authors. They can get away with it for the time being because print sales still matter. But they won’t for long and if publishers don’t use their scale to do a better job managing dynamic pricing to extract the maximum revenue from ebook sales than an author might do on his or her own, the challenge of retaining their top talent will become even more difficult.

There is a reasonable suggestion that publishers should be making in a hurry about bestseller lists in the ebook era. In print, books are separated by format (hardcover, trade paperback, mass-market) by The Times and identified by format by USA Today  so that apples-to-apples comparisons are possible for consumers. It is really a stacked deck to rank on unit sales alone any book at 99 cents and Ken Follett’s bestseller “Fall of Giants”  at $19.99. Format in print creates a reasonable proxy for price. I think price-tiered bestseller lists would be a stretch, but going to the movie studio “box office” concept would not. Publishers, while they still have clout as advertisers in media that promote bestseller lists, should suggest a “units times price” ranking as one that provides a more useful comparison for many consumers.

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  • http://dearauthor.com jane litte

    Ironic that you would cite King given his next book is priced at 16.99 in ebook format.

    • /blog Mike Shatzkin

      King makes a lot of money participating in the current system and he

      experimented with the ebook form when nobody else would consider it. A

      publisher paid him a healthy advance for the upcoming book and licensed the

      right to decide for how much they'd license the rights to readers. King

      almost certainly gets no say in the matter. That was part of the deal for

      taking the money. He was cited because he fit into the narrative of

      somebody else's experimentation, but I think, given his overall history, it

      was more “poetic justice” than “irony.”

      There are no ebook experimenters I'm aware of who are turning down seven

      figure advances to prove a point.

      Mike

      • rachelrachel

        Any that are turning down five-figure advances?

      • /blog Mike Shatzkin

        Rachel, I doubt there are many of those either. But Joe Konrath would say, I

        think that five-figure advances wouldn't entice him. In this case, I was

        talking about Stephen King and the number of numbers in the advance was

        pitched to him.

        Mike

  • kwn2196

    I think publishers have, for so long, considered that sales were always going to be limited because no one would buy a print book they weren't pretty sure they would read. What really cheap ebooks seem to suggest is, if it's cheap enough, people will buy a book purely on spec, without being nearly so sure they will actually read it. Which means, in effect, that they will buy a lot more titles, even if they don't read or finish them all.

    • /blog Mike Shatzkin

      The effect you describe is undoubtedly a component of the results seen in

      the data. What is important to figure out for each individual book (and at

      various times), though, is at what price the revenue is maximized. If

      Follett is selling 10% at $20 of what he'd sell at a buck, he and his

      publisher are ahead. If he's selling 1%, they're behind.

      Mike

      • kwn2196

        That sounds like a tough equation to figure out to me. Practically voodoo. -)

      • /blog Mike Shatzkin

        Actually, Karen, I don't think it is. I don't pretend to know all the

        formulae; you'll recall from the post that I brought in a direct mail expert

        to help me write about it. But in the agency world there are ways to test

        and there's lots of data to compare. I think that if big publishers applied

        themselves to quantifying the impacts of price changes, they could. And I

        think that Amazon and B&N and Book Depository and Kobo already know quite a

        bit about what kind of sales spike they should anticipate with a price cut

        and how much they lose in units if they raise the price.

        Doing this requires *expertise*, but it isn't voodoo.

        Mike

      • kwn2196

        I'm going to assume the key part of that is “Amazon and B&N and Book Depository and Kobo already know quite a bit about what kind of sales spike they should anticipate with a price cut”

        None of those folks are publishers (except maybe Amazon is trying to be). So I guess the tricky part comes from learning a new skill, if you're a publisher setting retail prices for the first time.

      • /blog Mike Shatzkin

        Absolutely, that's the “tricky” part. But what's frustrating to me is the

        paucity of attempts to learn. This is a moving target as the ebook market

        expands. And publishers even have some advantages over Amazon or Kobo

        because they control the *marketing* of the book and can create price

        changes that anticipate influential events. I am a believer in agency

        pricing because I believe that having one price encourages a more diverse

        marketplace and prevents consolidation that wouldn't be good for anybody

        except the consolidator. But it's been a year now and I don't think any of

        the publishers have structured things to learn and improve. That's not good.

        Mike

  • Samantha Francis

    I fail to see how self-published books will steal the audience of traditionally published books. The success stories we hear about of $0.99 self-published books seems to be disproportionately in certain genres.
    As self-published authors invest a lot of money to edit, proof, design and market their books I think they could compete with publishing houses. But will that P&L balance? I doubt it. I seriously doubt that the majority of nicely produced and well-marketed self-published books break even when you take into account the value of the time invested and the cost of freelancers and services.

    • http://www.eoinpurcellsblog.com Eoin Purcell

      In one sense it doesn't matter if 95% of nicely self published books don't break even if 5% are moderately to very successful. Most author's don't make money from traditional publishing ANYWAY so the chance is probably worth taking, especially if more of the market migrates to digital. As larger authors try their hand at it, that will increasingly validate the choice to self-publish digitally too. As long as there are some examples of success, then people will look to emulate them!
      Eoin

      • http://www.facebook.com/profile.php?id=745395309 Sean Cranbury

        Interesting points, Sam and Eoin. Most writers will choose to self-publish – design, edit, etc… – their ebooks because they know that the traditional system won't make them any more money AND they get to control the process and still have world-wide distribution, options to POD, etc…

        The notion of 'freelancers' is an interesting one and I bet that 'freelancers' charge publishers much more than they'll charge an indie author. In fact, I would wager that the new model for successful indie ebook creation comes from several talented and like-minded friends each with a complimentary creative skill-set gathering together to 'publish' a collaborative creative project.

        The notion of 'authorship' dispersing to a more 'shared' model – both of workload, expertise and profit.

      • /blog Mike Shatzkin

        I like the comment, but instead of “*the* model for successful indie book

        creation” I'd suggest it be characterized as “*likely to be an increasingly

        common* model…”

        Mike

      • JA Konrath

        I just spoke with John Locke, who currently has seven 99 cent books on the Kindle Top 100 Bestseller list. He's earning $2100 a day. That's net, in his pocket.

        My more-modest sales are netting me $1300 a day.

        A self published book should take more than $1000 to create (proofing, cover art, formatting.) Considering that a finished ebook will sell foerver (there is no longer any shlef life) then my guess is EVERY self-pubbed author will wind up in the black. it's only a question of how long it will take.

      • JA Konrath

        Meant to say a self published book should NOT take more than a grand to create.

      • Samantha Francis

        I agree that the charges are different depending on the project, but I think the helping-out-a-friend-for-cheap model will reach a saturation point. If a 300-page book should properly be proofed at 8 pages per hour and your entire budget for production including proofreading, hopefully editing, formatting, and design is $1000, that proofreading friend is working for below minimum wage.
        That's fine for one, two or even ten friends. But after a while won't those people need to charge a reasonable wage?
        Doesn't it turn everyone involved into a hobbyist?

        JA, I wasn't suggesting that current bestsellers, like yourself, need to go to publishing houses. You clearly don't need to. But you're the exception. Just like traditional bestsellers are exceptions.

        I'd love to find out how many hours of free work and how much money it costs for a self-published author to match the production quality of publishing house. Maybe I'm wrong, but I think it would take a lot of 99-cent books to earn that back and then many more to profit.

        But maybe what people are saying here is that production quality doesn't need to be as high as it once was?

      • /blog Mike Shatzkin

        I think it is true that production quality doesn't need to be as high as

        professionals deliver. How hard it is for somebody to do that depends on

        skill sets. The problem with the self-publishing model is that it takes a

        lot of skill sets to conceive, write, edit, and market a book. I think we're

        going to find that there's a “story” behind many of the successes. That was

        part of the point Amanda Hocking made in her very important and cogent

        recent post on her smashing success.

        Mike

      • Eric Christopherson

        I've sold over 15,000 ebooks and my only costs: $75 on average for a book cover. I edit myself, upload myself. I don't get complaints from my readers on the production values either.

      • /blog Mike Shatzkin

        Eric, you may be one of the lucky people who writes looks-like-edited copy.

        There is no necessary connection between that skill and the skill of writing

        a compelling and readable book. If you're selling, you are doubly lucky

        because you have both. Most people don't.

        Mike

      • /blog Mike Shatzkin

        I'd agree with that, particularly if it is just words on the page!

        But at cheap prices, that could require selling somewhat more than 1000 to

        get your money back. Not a slam dunk for most people. Not possible for most

        people.

        Mike

      • /blog Mike Shatzkin

        Joe, with all due respect, I'm going to agree with Amanda Hocking here, not

        you. I'm sure you saw her piece. I think lots of self-published authors will

        sell five copies and no more. Lots of books in the long tail sell five

        copies and no more. I think you underrate your own talent, both as a writer

        and as a marketer and manager.

        Mike

  • http://www.eoinpurcellsblog.com Eoin Purcell

    Mike,

    I wonder how much they can do. Do they have the contractual, organisational and logistical capability to jigger prices in the way you describe? I'd wager not, the very smallness of the self publishers and micro publishers makes that easier! Scale might very well be the problem for the biggies!

    On the royalty, I see no conceivable way for publishers to maintain 25% in the medium to long term. It seems impossible.
    Eoin

  • Farrell McGovern

    What is being described, the “shuttling” sounds very much like common retail pricing. Go to a supermarket, and monitor the prices of any commodity that has a lot of competition, say soda pop, and you will see that shuttle pricing happening constantly.

    • http://www.eoinpurcellsblog.com Eoin Purcell

      Yup,
      But they have direct control of pricing on the shop floor, masses of staff to make the changes, systems for analyzing sales patterns and pretty good ideas about who their customers are, none of which the publishers really have!
      Otherwise, yes!
      Eoin

      • /blog Mike Shatzkin

        Let's remember that the *only *publishers who can do this are those doing

        agency. And the only publishers who can really do agency are the Big Six

        because Amazon, so far, hasn't allowed anybody else to do it. (Other

        publishers do a “hybrid” model of setting the price at Apple and selling at

        a discount off a higher price to Amazon.)

        The Big Six *do* have relatively large resources to apply to the problem.

        Certainly larger than the authors who are learning so much with

        experimentation right now.

        Mike

    • /blog Mike Shatzkin

      Not in my supermarket that I've noticed, but not to say you're not right.

      Even if the “shuttling” technique is common, the precise numbers that will

      work best for different books at different times are things that have to be

      learned. The guys who price the butter and corn flakes wouldn't have

      experience that would be helpful. Publishers will need to develop their own.

      Mike

  • http://gravitationalpull.net/wp/ ampressman

    The advent of agency pricing and the accompanying PR spin lost sight of, among other things, retailers' critically important and difficult to duplicate skill of revenue maximization through pricing. Publishers abandoned working with Amazon and other retailers that have been perfecting these skills for more than a decade.

    • /blog Mike Shatzkin

      Don't agree. The key component for retailers shuffling their prices is

      competition for market share. What Amazon and others do very well is watch

      what others are charging and change their own prices to keep an enduring

      consumer perception that they're delivering the best value. And in fact,

      they don't care about maximizing revenue from any particular SKU (as

      publishers would), they care about maximizing total revenue from customers.

      What is the best pricing for the retailer's benefit may or may not be the

      best pricing for the author's or the publisher's.

      Mike

      • http://gravitationalpull.net/wp/ ampressman

        That's not actually the case. Perhaps publishers need to become more aware of the complexities of dynamic and adaptive pricing? http://www.atkearney.com/index

      • /blog Mike Shatzkin

        Thanks for the link. You're right that Amazon (and others) can and do adjust

        pricing based on the customer. But they also adjust pricing based on what

        their spiders are telling them is being charged by other resellers.

        When the publisher sets the price in agency, it is the same everywhere. That

        means somebody “shopping for price” on that item will buy it from a vendor

        they select on criteria other than price. When the retailer sets the price

        in the wholesale model, they are aware that the customer “shopping for

        price” will only buy from them if they are lower at that moment. That's okay

        for the publisher if a) they get the same amount of money either way and b)

        if the ability of one deep-pocketed retailer to cut prices doesn't

        ultimately reduce the number of players in the market (which would shift the

        pricing and buying power dynamics.)

        Publisher-set pricing by the big players has resulted in a multi-retailer

        marketplace and has not done anything perceptible to slow the growth of

        ebooks.

        They don't do it well — that was, of course, the point to this post. But it

        is hard to show empirically that major authors or major publishers have

        suffered revenue losses because they set the prices and Amazon doesn't.

        Mike

  • Steven Axelrod

    Though it's true that the NYT is now including ebook sales on most of their lists, ebook sales of YA titles (a very active category) are still seemingly ignored.
    As the agent for Amanda Hocking, whose Trylle Trilogy is #28, #39 and# 43 on the USA Today list and #7, #15 and #16 on Amazon's Top 100 Paid Kindle Bestseller list, but appear nowhere on the NYT E-Book BestSellers list, this is something of a sore point….
    [For comparison, Not What She Seems by Victorine E. Lieske is #48 in the on Amazon's Top 100 Paid Kindle Bestseller list, not on the current USA Today list at all but #23 on the March 13 NYT E-Book Best Sellers list.]

    • /blog Mike Shatzkin

      Thanks for this, Steven. Still some black box algorithms (or hunches or

      prejudices) still being applied, it would seem!

      Mike

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  • JA Konrath

    Thanks for the mention, Mike. I just began a new experiment, and dropped the price on one of my novels from $2.99 to 99 cents. (It's worth noting that I wrote this novel 12 years ago, and it was rejected by every major NY publisher.)

    I'm currently selling 820 copies a day of this title at 99 cents. In the past two years, I've sold over 25,000 copies of it at $2.99.

    This book that no one wanted will have earned me over $100,000 by the end of the year, and that's taking into account that my sales will probably begin to slow down.

    Then again, sales might also pick up…

    • /blog Mike Shatzkin

      Joe, you're a *brand*. That matters. Obviously.

      Mike

      • JA Konrath

        Is John Locke a brand? In October, he made $47 on his Kindle sales. Surely he didn't completely build a brand in just four months.

        And if I'm a brand, why isn't my name worth $2.99? My brand is only worth 99 cents?

        Nope. The ebooks I'm selling are largely to people who have no idea who I am. If my name was so golden, why wasn't I a print bestseller?

      • /blog Mike Shatzkin

        So the suggestion from you, Joe, is “anybody can do this?”

        I don't think so.

        As for the pricing, I think there are people shopping the price points.

        There are people who want to choose from what is 99 cents, particularly if

        they *don't *know the author. But by now you've sold a *lot* of units. Lots

        of people have read a book of yours; many have read more than one.

        Mike

      • Chris

        I agree with Joe here, Mike.

        John Locke is definitely the new precedent on this. Forget Joe and his blog/brand/marketing etc. John Locke has come out of nowhere and is nailing it right off the bat.

        Maybe a lead-in title at 99 cents is the new game play… for every author.

        But you are right, not everyone can do this, only writers who are writing to their key audience. In Locke's case that is anyone who likes fast, fun, action novels. Big audience, huh?!

      • /blog Mike Shatzkin

        I don't think we're far off, Chris. What I'm resisting is the suggestion

        that “any writer can do it.” I don't know the details of what makes Locke

        special, but something does. The idea that just about anybody can sell 1000

        copies of just about anything because they only charge 99 cents just seems

        off the wall to me. Amanda Hocking has made it clear a lot of work was

        involved. A build-up over many years. If Locke managed to do it as a bolt

        out of the blue, more power to him but it isn't just a matter of

        understanding 99 cent marketing that will allow you to do it.

        Mike

      • Chris

        John Locke's certainly not going to be the norm, Mike.

        His unique writing voice is the killer ingredient in that particular mix.

        Go and download his novel 'Wishlist'. It's a three or four hour read at the most. It's outlandish, hilarious and just plain addictive fun. He's also got a great feel for dialogue.

        Actually, if you game to chuck your Kindle email up for an instant, I'll gift a copy to you.

      • /blog Mike Shatzkin

        Happy to buy it. Thanks for the encouragement.

        Mike

  • http://www.smashwords.com/profile/view/michaelallen Michael Allen

    The point which resonates with me is about the maximisation of income. That, surely, is the point for publishers, and for traditionally published authors. If they can maximise income by charging $9.99, or even $99.99, then fair enough. But the indie evidence suggests that, at least at present, they can't. In fact, the indie evidence often suggests that the best figure is $0.99. John Locke recently stated (8 March) on Joe Konrath's blog that when he discovered that he could make 35 cents profit on a item costing 99 cents he couldn't believe his luck. Are publishers too stupid to grasp this point? It really seems that they are, and to some of us that is no great surprise. (I speak as someone whose first novel appeared 48 years ago.)

    • /blog Mike Shatzkin

      I'd be really impressed if either Penguin Books or Ken Follett would make

      more money on Fall of Giants at 99 cents than they are at $19.99. It doesn't

      seem obvious to me that they would. But I am sure we'll start seeing some

      Follett-like authors giving it a go to find out.

      Mike

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  • Darn

    It will be interesting. I purchased a Kindle right before ebook prices skyrocketed. I became irritated, and have not purchased ANY books in ANY format priced higher than $4.99 since. I go to used bookstores, and I will continue to do so until Publishers recognize that ebooks should be significantly less expensive than printed books, and price accordingly. There are many folks out there that are of a similar opinion and are willing to put their money where their mouths are.

    • /blog Mike Shatzkin

      It is clear that there are many people like you. This is all making me think

      about the dawn of the mass-market paperback era, when 25 cent books spawned

      genre fiction right after World War II. At the time, one of the big

      categories was “westerns”. Louis L'Amour might still be one of the

      biggest-selling authors in Random House history (having been a Bantam

      mass-market author, and the two companies have been one since 1999.)

      Mike

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